SEM Training: Do You Make These 14 Common SEM Errors?

There are a lot of parallels between Google AdWords and SEO, and a lot of the beginner mistakes are the same for both traffic acquisition strategies. I figured it would be worth outlining some of the most common ones to help save you money on your search engine marketing campaigns.

  1. Weak Domain Name
  2. All Search Traffic Driven to Homepage
  3. No Link Building
  4. All Links to the Homepage
  5. No Link Anchor Text Variation
  6. No Focus on Quality
  7. Lacking On Page Optimization
  8. No Site Structure
  9. Site With No Value Add
  10. Competitive Saturated Market With Inadequate Budget
  11. Picking a Market for 1
  12. Pick a Market Which Does Not Monetize
  13. Over-Aggressive Monetization From Day 1
  14. What Other Common SEM Errors do You See?

1. Weak Domain Name

Google AdWords

When I interviewed Perry Marshall about AdWords he recommended split testing URLs because the URL can and does have a major impact on your ad clickthrough rate.

Since Google factors click-through rate (CTR) into their quality scores, anything that influences CTR influences your click prices. And while competitors can and will steal your AdWords ad copy, they CAN'T steal your domain name.

SEO

There are many potential errors that can be made with domain names. Two of the more common errors are creating a domain name that is impossible to remember and creating a name that restricts expansion.

Recommendations

Some people feel the need to limit their domain name budget to $10, but it is a foolish strategy. Almost every piece of marketing you do will be influenced by your domain name. Your domain name has limited recurring costs associated with it, but can represent a huge recurring market advantage or disadvantage. Yeah for CreditCards.com, and boo for cheapest-online-apply-credit-cards-and-loans.info.

  1. If you are using Google AdWords for a new product or a non-branded product then test clickthrough rates across multiple domain names.
  2. Make sure your domain name allows you to expand as needed. This is sorta an error I made early on with this site...I had no idea how successful the site would become when I started it and did not anticipate us creating the #1 SEO training program back when I thought of selling an ebook.
  3. Avoid names that are impossible to remember. If you intend to create something that is easy to market online and offline then your domain name must pass the phone test, which typically means avoiding hyphens & numbers. This is especially true if you are trying to build a big brand.
  4. If you feel your company may expand internationally it is best to buy any matching domain extensions where you might intend to eventually do business.
  5. Exact match domain names can create a big SEO advantage if you can afford them - since some engines may give them a relevancy boost and your domain name influences the anchor text people use when they link at your website.

2. All Search Traffic Driven to Homepage

Google AdWords

1 page can only be relevant for a certain sector of search queries. In an efficient market anyone who directs all traffic to the homepage will lose a lot of money.

Every additional click you force users to make has some amount of slippage. When using Google AdWords / pay per click marketing a small change in conversion rates can be the difference between sustained profits and sustained losses.

SEO

It is sorta impossible to make a page "optimized" for hundreds or thousands of popular keywords because eventually after you add enough different keywords in the page copy it ends up reading bad and it harms conversion rates.

With SEO efforts mis-directing traffic is not as obvious as it is with AdWords because you don't have to pay for every click. But giving users an irrelevant experience still means you are throwing money away and only operating at a fraction of your potential.

Recommendations

With the prevalence of Google (and web search in general) every page of your site is the front door. We navigate via search. So map out keywords against URLs and try to offer the most relevant user experience whenever possible.

Observe how we map out core keywords, variations, and modifiers.

Some Google AdWords advertisers take perceived relevancy one step further and use the search query to help define the page content through the use of keyword insertion into their page copy and/or altering the page based on geographic information based on your computer's IP address.

3. No Link Building

Google AdWords

The equivalent of links to AdWords is keywords in your AdWords account. If you only advertise on 1 or 2 keywords you miss out on a large stream of relevant traffic.

SEO


If you build it they will come is simply not true in the search game. If it was easy to rank for competitive keywords without links then few companies would buy AdWords ads. You can't typically rank a new site until you have some level of awareness. Search engines follow people. Links are seen as votes of trust.

Recommendations

With AdWords, don't just bid on 1 keyword. Look for additional relevant variations that make sense. If you don't mind splashing out $50 you can also look at what competing sites are advertising on using SEM Rush, Keyword Spy, SpyFu, and/or KeyCompete. There are so many new tools popping up in this market segment that I have not had the time to review them all.

For SEO, download SEO for Firefox and the SEO Toolbar and look at how many links competing sites have and how many domain names those links come from. You will likely need to build some number of links in the range of what competing sites have (from a similar set of sites) to rank. Today is the perfect day to start building links. And yesterday was even better. ;)

4. All Links to the Homepage

Google AdWords

Since you are buying the links from the search engines based on keyword, this problem would be corrected by solving issue #2.

SEO

A variation of the above thinking. Most quality sites have useful content somewhere that people link to editorially. If all your links point at the homepage then that means you are not using anchor text from external links to boost your internal page ranks. In most markets that creates a big loss considering that some of those pages would get a lot of traffic with just a few more deep links which would yield higher rankings.

Recommendations


Search is a winner take most market. Analyze your traffic patterns, rankings, and target keywords to ensure you are promoting key pages. Look at top competing sites and keyword ranking values to gain additional insights.

Create linkworthy content that people would want to link at and push market it. The objective (vs self-interested) viewpoint here is "if you did not own your site what is unique about it that would make you want to visit it every week and/or recommend it to a friend?"

5. No Link Anchor Text Variation (or AdWords Ad Copy Variation)

Google AdWords

You shouldn't use the exact same ad copy on all of your keywords. You should segment it out by trying to understand user demand and create compelling advertising text that is relevant to the search query, relevant to the user demand, and relevant to your landing page. If you use a single generic boilerplate ad copy you are loosing a lot of money because your ad will not look as relevant as some of the top competing ads.

SEO

When people link to things naturally there tends to be some variation involved. If all your inbound links say "my keywords" then that can look suspicious...particularly if you are buying lots of links.

Recommendations

With AdWords, at a minimum you would want to use dynamic keyword insertion. But if you sell a lot of different products then you should try to find a way to match up small groups of relevant keywords against a set of ad copy. Make your core keywords stand out on their own, and be willing to be somewhat less descriptive with low search volume backfill keywords.

With SEO you should try to mix up your link anchor text when you are manually building links. If you create original compelling content that people want to link at (and push market it to the right audience) then that will also pull in natural anchor text.

6. No Focus on Quality

Google AdWords

Some advertisers are compelled to go after "cheap" clicks. But some of the more expensive keywords are expensive because they are associated with significant and valuable consumer demand.

SEO


Google algorithms estimate the probability of a new site being quality or low quality. If you start off with 2,000+ "free" directory links you align your site with sites that are often of lower quality. Similarly, if you try to promote watered down or average content then few people will be receptive to those efforts.

Recommendations

There is nothing wrong with buying cheap traffic, but make sure you track the business value you get from that traffic. If you buy "cheap" traffic from 3rd tier ad networks and/or keywords without any commercial intent those will not build your business anywhere near as well as developing a solid traffic stream from valuable industry keywords on leading search engines.

Start your link building efforts with quality links first. As your site gets more trusted you can fill in some lower quality links as well, but you don't want to do it first, and you don't want to do it in bulk.

When you decide to do push marketing for link building make sure the content you are promoting is unique, original, useful, compelling, & citation-worthy.

7. Lacking On Page Optimization

Google AdWords

Quality user experience and usability are crucial to converting well. When users come from search to your site they are switching channels. The more cues you can give them that they are in the right place (like relevant page headings + navigation) the higher your conversion rates and visitor value should be.

SEO

For really competitive queries links are crucial, but you can rank for many less competitive keywords and keyword variations without lots of links (because there is much less competition for those keywords). And even if you have lots of links, it is still typically hard to rank for keyword phrases that are not in your page copy.

Recommendations

With Google AdWords you can reach many of the stray searchers by using a combination of phrase match and broad match, and then using negative match to filter out irrelevant searches.

For every person searching for "seo" or "sem" there are probably 10 people searching for more obscure queries like "how do I promote my business on Google?" You can see how our page about link building ranks for hundreds of related keywords.

This is probably the single most powerful graphic explaination of why having lots of useful on-page content:

With SEO you can reach a lot of the searchers by using alternate word forms, alternate word orders, related phrases, and keyword modifiers in your content.

8. No Site Structure

Google AdWords

If your AdWords ad campaigns are not well organized then you are likely losing money. A strong site structure also helps ensure that your AdWords account has a strong structure, which can aid profitability.

SEO

If your site is not structured well then...

  • navigation will likely be hard or confusing
  • some of your key pages may not get much of your link authority
  • some of your unimportant pages may accumulate a lot of your link authority

Recommendations

Most successful websites have a structure in which key pages which are mapped out against user demand and search volume.

  • Create separate AdWords campaigns based on goals. Perhaps you can have campaigns for brand related searches, seasonal offers, public relations, campaigns that are based on ROI metrics, and even backfill campaigns like misspellings.
  • Some content management systems (CMS) have major errors with duplicate content and site structure issues. A review of that topic is beyond the scope of this article, but search for the name of the CMS and SEO prior to implementing it to verify there are no serious issues and/or that there are easy fixes on the market.
  • Set up site categories and sub-categories that are aligned against the keywords people use to search for your products and services.
  • If you blog (or publish content regularly) reference older related materials when relevant.
  • If your content is in a database you can use automated contextual links to help fix some site structural issues and redistribute PageRank down toward lower pages in your site structure.

9. Site With No Value Add

Google AdWords

If your site does not add much value it can be quite hard to sustain profit margins in the AdWords market. Affiliates routinely copy the work of each other and drive up click prices, which kills profit margins.

SEO

My very first profitable website was a no value add website that I got some spammy links for. The site did make thousands of dollars in affiliate commissions (a gift from God at the time), but that income was only made ***because*** I was a bad speller and misspelled some casino brand names back before search engines integrated spell correcting aggressivley. Such a site would simply go nowhere today.

Google often considers sites without value add to be unneeded duplication and/or spam. If you ever get a chance to read some of the Google Remote Quality Rater Documents you can see what Google believes is associated with "value add."

Recommendations

  • In competitive AdWords markets competing businesses are forced to keep improving their business processes and efficiencies to be able to afford increasing bids from competing businesses.
  • If you have a lower lifetime customer value than competing businesses you may eventually be driven out of the market.
  • With some seedy affiliate offers in many cases the only people with sustained profit margins are basically those who are surprisingly sleazier than the rest of the market or those who are barely breaking even themselves, but are using their blog to build a downstream of followers that they get commissions from.
  • Some (perhaps most?) affiliate networks ***will*** shave your commissions AND steal your keyword list if you send them the data.
  • If you don't have a value add and want to play catch up in a competitive SEO market you need to have some sort of competitive advantage (be it nepotism, domain name, market experience, etc.).
  • Making paid things freely available, creating useful software or tools, and having deeper & better editorial are 3 great ways to add value and win marketshare.

10. Competitive Saturated Market With Inadequate Budget

Google AdWords

In some markets it is hard to compete buying traffic without having a strong brand. If Geico pays Google $30 a click, but only pays affiliates $10 per lead then there is no way an affiliate can compete against Geico on the core industry keywords like auto insurance.

SEO

Want to rank for hotels and insurance? Me too. But I am uncertain if I have the resources to do it from scratch in a lasting manner given the algorithmic trends promoting well branded business and how corporations are increasing their SEO budgets.

Recommendations

  • Have big ideas, but set reasonable goals, and measure progress.
  • Do the math in advanced to estimate how much you can afford to pay for a click.
  • Pick and chose your spots in the Google AdWords market. If after you do significant testing and optimization a word is still losing money consider dropping it.
  • Try to pick a market position you feel you can dominate. The #20 result for "insurance" produces traffic worth ~ $0. The #2 or #3 result for "pet insurance" yields much more.
  • Make at least 1 incremental improvement to your web business everyday.
  • Aggressively re-invest early profits into growing your website and building a moat.

11. Picking a Market for 1

Google AdWords & SEO

If there is no demand for an idea then it is quite hard to create demand through search engine marketing. Search engine marketing works best when it captures existing demand.

Recommendations

  • Keyword research tools can give you estimates of search volume.
  • Since AdWords is so much quicker and easier to test than building a full site and implementing an SEO campaign, you can use AdWords to test market demand and interest for an offer before spending money building and marketing a full website.
  • It can be good to be out front of trends (as one of the easiest ways to win a market is to be the first person in it), but just as easily you can go after an established high money market with your own original spin or angle.

12. Pick a Market Which Does Not Monetize

Google AdWords

If similar competing business models have much higher visitor value you may have to change your business model to compete. Some low earning business models might simply be precluded from participating in the AdWords market in a meaningful way.

SEO

There is nothing wrong with building a site about a topic you are passionate about and interested in without knowing how well it will monetize, but if you are trying to build a business you should pick something with a high enough visitor value to create enough profit potential to make it worth the time and money investment.

Recommendations

If you are planning on participating in the AdWords market, but have a low margin business then you should look for ways to increase profit margins, customer order size, and lifetime customer value.

If you run an editorial site it can be a good idea to under-monetize off the start to build market momentum without people viewing you as a competitor, but it can be hard to bolt on a business model if you have spent a lot of time servicing the wrong market segments.

13. Over-Aggressive Monetization From Day 1

Google AdWords

If you are buying traffic there is no problem with trying to monetize it. But most website visitors will not convert.

SEO

Sell in line text links & have pop ups? Is ever other post an affiliate link? If so, why would anyone want to subscribe to an ad stream when there are many useful alternatives to look at?

Recommendations

  • Since most website visitors will not convert to paying customers on the first visit, you should look to establish a relationship with them by giving them a free offer and/or some reason to come back to your website. You can see the offer we make at the bottom of our pages and on our join now page.
  • Existing leading trusted sites that have built up a following benefit from cumulative advantage. If your site is brand new and driven by editorial content it is a good idea to give away more value than you capture. Under-monetize until you build enough market momentum to make your rankings stick even when you do monetize.
  • Consider monetizing some areas of your site more aggressively while not monetizing other sectors of your site, but instead using them for public relations and link building.

14. What Other Common SEM Errors do You See?

SEO Pivot - a Lightweight SEM Rush 100 Results Deep

The folks behind SEM Rush recently launched SEO Pivot.

SEM Rush does a great job of comparing sites head to head, but is a bit top heavy in the search results (only searching through Google's top 20 search results).SEO Pivot is more for just looking deeper into 1 site at a time, however it does use a smaller keyword database of 500,000 top keywords. It can help you uncover some broad keywords that you rank better than expected for.

Who knew we ranked #97 for price fixing, #98 for invisible hand, or #32 for dark art? The 3 examples I used were more of an attempt at humor than useful data, but we also rank for other valuable phrases.

Between this tool and SEM Rush I still like SEM Rush way more, but this is another useful tool to add to the toolbox. Look at deeper search rankings for such broad keywords...

  • can help give you a good idea of how strong a particular site is
  • help you see the unlocked ranking potential of a site that is currently poorly optimized
  • perhaps can help you rethink making some site structural changes like promoting some pages a bit harder in your link structure and/or using internal 301 redirects to combine some related pages

Free Keyword Research Tool for Bloggers

Free Inline Keyword Research Tool

WordTracker recently announced the launch of a new free Firefox extension that aids you in doing keyword research while blogging. The keyword tool works with any publishing software, and helps you ensure you work selected keywords into the content. The tool sits to the left of the browser window, and as you type, it will search your post and does an analysis of the text in your content to see if any of the phrases appear.

How to Use It

You can manually select keywords that you think would be highly relevant and then try to work them into the content. And when it is not possible to fit in a whole phrase naturally, you can always try to sprinkle those keyword modifiers that make up the phrase into your post's content. For instance, in the above post I worked in the words software, free, search, and generator into the content quite naturally in only a 4 sentence blog post.

“Bloggers often don’t take the time to do keyword research for each article they write – they just want to get their story out there. Now, bloggers have instant access to relevant keywords so they can easily produce optimized blog posts. That’s sure to bring them extra traffic.” Said Ken McGaffin, CMO at Wordtracker.

Free Keyword Research Guide

And with this tool Wordtracker offers a free companion keyword guide for bloggers from my buddy ChrisG worth checking out if you are new to blogging or SEO.

Google Sending Out Keyword Suggestions via Email

A few days ago Google sent me the following email, which somehow sent me keywords for other websites.

Google did a follow up email appoligizing for the first email sending me the wrong keywords and sending me a new list of keywords.

Almost every time I start a new AdWords campaign I am impressed by new features that recommend more keywords inline during the sign-up process. This is sorta where there is great risk in data sharing with ad networks. The more data you feed into the network the more likely that data is to pour right back out into the hands of competitors & higher market prices.

FTC Going After Bloggers = Epic Fail

The AP reported that the FTC is planning on going after bloggers that make fake endorsements or get paid in products for coverage without disclosing it:

"New guidelines, expected to be approved late this summer with possible modifications, would clarify that the agency can go after bloggers--as well as the companies that compensate them--for any false claims or failure to disclose conflicts of interest," the article explained.

The rules could be quite strict, even extending to the practice of affiliate links--for example, a music blogger who links to a song on Amazon MP3 or iTunes that earns an affiliate commission in the process.

What is absurd (to me at least) is how inefficient this process is. What needs to happen is better enforcement on ad networks, search engines, and merchants. Follow the money downstream rather than hunting for nickels upstream.

The people who are making fake sites are doing so because they are paid to. And amoral ad networks that syndicate ads based on *maximizing yield efficiency* (like Google AdWords) are designed to syndicate fraud because it is easy for advertisers to pay a lot for ads when their profit margins are nearly 100% because they scam people.

Look how sophisticated some of the fake sites are here.

You will never track them down one at a time because many domains are internationally owned, anonymously registered, and some domain names only cost a couple dollars to register. Wordpress.com and Google's Blogspot are free, which leads to automated spam pushing scams:

Three out of every four unique Blogspot.com URLs that appeared in the top 50 results for commercial queries were spam, the study said. Blogspot is the hosting site for Google's blogging service. Blogs created for marketing purposes are sometimes referred to as "splogs."

They need to police the distribution vehicles through which the scams find consumers - ad networks. Any individual blogger can remain fairly anonymous, but ad networks can not scale to efficiency and create publisher and advertiser relationships without being well known.

One recent article talked about how clicking on certain keyword search results was a bit like Russian Roulette. Ben Eddleman explained the issue well in his article titled False and Deceptive Pay-Per-Click Ads. After he showed a long list of scammy pay-per-click ads he wrote:

Each and every one of these ads includes the claim that the specified product is "free." (These claims are expressed in ad titles, bodies, and/or display URLs). However, to the best of my knowledge, that claim is false, as applied to each and every ad shown above: The specified products are available from the specified sites only if the user pays a subscription fee.

These ads are particularly galling because, in each example, the specified program is available for free elsewhere on the web, e.g. directly from its developer's web site. Since these products are free elsewhere, yet cost money at these sites (despite promises to the contrary), these sites offer users a particularly poor value.

Ben continues to the appropriate conclusion

Google's inaction exactly confirms my allegation: That Google's ad policies are inadequate to protect users from outright scams, even when these scams are specifically brought to Google's attention.

Once again, to prove Ben's point, here are some of the government grant ads that the FTC warned about

This issue has been aired many times. Lets not forget that Google lied to the government and media when they said they cleaned up the government grant ads, and these fraudulent ads are still running strong today.

Most searchers unaware that search results have ads on them, and likely less than 1:10,000 are aware of Yahoo!'s Paid Inclusion program that blends ads directly into the organic search results. Most SEO professionals can not point out which Yahoo! Search Submit results are paid.

A 2005 Pew study found that most users were unaware of sponsored search results:

Only 38% of users are aware of the distinction between paid or “sponsored” results and unpaid results. And only one in six say they can always tell which results are paid or sponsored and which are not. This finding is ironic, since nearly half of all users say they would stop using search engines if they thought engines were not being clear about how they presented paid results.

Worse yet, Google's automated ad networks (AdSense + DoubleClick) are responsible for monetizing nearly 70% of online copyright violations.

These networks go so far as monetizing warez websites, and Google doesn't always disclose the ads they place on content websites, either. But may as well police everyone who is not a current business partner ;)

When Google wanted to fight paid text links they penalized the Text Link Ads website to send a message. It is far more efficient to police at the network level. Why can't the government do the exact same thing?

As many times as they have sued and/or fined ValueClick you would think they would notice the pattern.

Force ad networks to have editorial integrity. Make small gray text with reverse billing fraud terms of service illegal. Make the networks run a clean show. If they do that there will be little to no incentive for scamming consumers. And it is easier to force self-policing onto 200 ad networks than it is to try to police millions of bloggers.

Google to Promote Affiliate Product Ads in Search Results

Google Becomes an Affiliate

Blogoscoped scooped an email to a Google advertiser promoting Google Product Ads:

Product ads are paid product listings that appear when users search for products on Google. Through participation in the Google Affiliate Network product ads beta program, you can promote your products to users actively searching for your products and pay only when users make a purchase on your site.
...
Google product ads will feature product specific information directly in the ad such as price and product image. During the beta program, Google will be testing to identify the most effective ad formats. Google product ads will complement standard text ads on Google.com and will run independently during the beta.

And these ads could eventually create a near perfect marketplace. Google automatically targets the ads based on your Google Base feed. Either you are descriptive and give Google lots of information that they can commoditize, or you get limited exposure. And as far as pricing goes...

How are these ads ranked?
Ad Rank = Commission × Quality Score. The quality score takes into account the relevance of your product to the user’s query, conversion rate of the query and the matched product ad on Google, your account history, and other relevant factors.

Either you have the maximum visitor value and hand over the maximum profit share to Google or you get limited exposure.

And the ads will have more information in them than organic search results do:

Unlike text ads, product ads will “feature product specific information directly in the ad such as price and product image,” according to the email Google sent some advertisers inviting them to try out the ads this week. Google said that it would continue to work on the most effective format for the ads and that the ads would “complement standard text ads on Google.com.”

Search & Semantic Web Pulls Value From Domains

This move fits in with John Andrews' recent post Search Engines want to Eliminate Domain Names

We call developed domain names “assets” because we have difficulty accounting for that stored value. Accounting methods allow for “intangible assets” such as “intellectual property” and “good will”. If you build a successful site, you do it on a domain. When the site is no longer active, the domain retains a significant amount of “stored value” from the previous market success.

Search engines want to take back that stored value, or perhaps keep it for themselves. On many fronts, the domain name is in the way.

Could Google Open Up to Lead Generation Markets?

Google also launched a click to find out what's here option. When you think of how they carved out a dominant position in the map market, how they have aggressively pushed maps into the search results (even for some queries that lack local modifiers), and how they have merchants upload product feeds, what is to prevent Google from offering inventory data and hotel booking experiences right in Google's search results?

Seedy & scammy offers will continue to be pushed through AdWords/AdSense so Google can keep an arm's length distance from liability, but what happens to the CPA affiliate market (and small affiliate networks and thin affiliate sites) when the #1 lead source for most legitimate merchants is Google.com?

  • Will they force brands to pay for leads that are already driven based on brand?
  • Can they push the "organic" results down far enough to make the CPA option more appealing to merchants?
  • What lead channel could possibly be anywhere near as clean as the #1 search engine (especially when the search engine basically acts in the role of direct navigation)?
  • If this is successful will it kill many affiliate networks? Might that give Google more room to lower AdSense partner payouts?
  • If they are too aggressive with ad integration might they drive searchers to Bing or Bleko?

Twitter Looking at Ecommerce Too

A Twitter board member confirmed commerce is going to be part of the Twitter revenue strategy as well:

“Commerce-based search businesses monetize extremely well, and if someone says, ‘What treadmill should I buy?’ you as the treadmill company want to be there,” [Todd] Chaffee said. “As people use Twitter to get trusted recommendations from friends and followers on what to buy, e-commerce navigation and payments will certainly play a role in Twitter monetization.”

I could only imagine that those relationships will be affiliate driven.

Legitimizing Affiliate Marketing

Generally central networks have taken a dim view of affiliate marketing because it competes with their business model, but once they become themselves that will surely go away. Yahoo! already has a lot of affiliate relationships. Google's test is only a beta, but even if it fails they will try something similar again. They have to keep evolving their model to keep growing revenues.

Vanity URLs on 3rd Party Websites Are Worth Almost $10

Best Thing Since Sliced Bread!

Recently lots of internet marketers hopped on getting Facebook vanity URLs claiming them to be a second coming of domain names. But the problem with networks like Youtube, Facebook, MySpace, Twitter, etc etc etc is that you end up being someone else's user generated content, and it is virtually impossible to move a person from content consumer on those 3rd party sites into a customer on your site.

Social Media Traffic Typically Lacks Value

Most social media traffic is too fast and shallow to build a meaningful relationship from. Rarely are social media visitors worth as much as a penny.

Sure you can drop them at the top of a sales funnel, but then you still have to convert them. And the people who are ahead of the curve with technology are often the hardest to influence via advertising, and are the least receptive of offers unless they hear of them recommended from friends.

Social Media Mentions vs Independent Reviews

If someone recommends us, then I would much rather have that recommendation point at our site from their site rather than through a 3rd party website that might go away at some point. The third party recommendations on social networks tend to be brief/short/limited in context, so they don't carry a lot of weight toward selling something, and those mentions are often people whining about free stuff not being good enough and people recommending to their friends that they just grab a torrent of your work.

The natural bias of social media sites is toward people who value their time lowly (or else they would spend more of their time in tighter niche communities and/or in higher order business functions). Sure I have mentioned some of the recommendations for our stuff that people have done on social networks, but a link to a more in-depth review like this one is far more appealing because there is so much more context, and people who have read and followed that blogger for a while likely trust that review more than a random Twitter user trusts a 140 character recommendation.

Viral Does Not = Sales

Even the canonical example of proof of value of viral videos was not that successful. Millions of Will it Blend? video views helped the Blendtec company grow by less than a factor of 10. Many successful professional SEOs use SEO to increase the value of websites by that in less than a year, and have done so over and over again. With SEO you can create a million dollar business from scratch in about a year's time, largely because search has so much implied intent...so you don't need a huge traffic stream to monetize if you pick the right markets.

Domain Names vs Usernames

I was a bit slow to buy the seobook.org and seobook.net domain names, but recently bought the pair for less than $500. They allow me to further dominate brand related searches, while blocking potential competitors in the search results. For $500, that is not bad!

Some Facebook user named Peter Simik is squatting the facebook.com/seobook vanity URL and thinks I am stupid enough to pay $10,000 for it (assetize.com/accounts/view/210). I wouldn't give him $1 for it on principal. But there is not even a competitive threat there...people already have hundreds of connections to my real profile there, and few people are going to associate with the fake account.

More recently a couple readers highlighted that someone is on the newly launched Hunch.com website using my picture and our site logo to promote some crappy SEO website I have never heard of (hunch.com/seo-techniques/result/do-it-yourself/1928754/). That is obviously illegal, but it will only serve to undermine the trust in such 3rd party networks if they are full of fake & squatted accounts.

Protecting Your Brand

Services like KnowEm allow you to register your username on over 100 web2 sites to minimize any time wasting that might be created by someone hijacking your brand. Most of the web 2 sites will fail, but time is money, and it is hard to know which ones will be a success right from the start.

Even 1% of All Web Page Views Can be a Poor Business

Sites like Geocities , Anglefire, and Tripod were stars from about a decade ago, back when general web communities were hot then. And most of those types of sites failed.

A year ago MySpace was predicting great growth, but they have since rescinded on their big real estate deal, Google complained about how hard it was to monetize the traffic, and just earlier today the WSJ reported further job cuts:

MySpace announced plans to reduce its staff by nearly 30%, saying staffing levels were "bloated" and hurt its ability to be an efficient company. The social networking site, owned by News Corp., named a new leadership team earlier this year in an effort to reinvigorate the service. The move brings MySpace's U.S. work force to about 1,000 people.

As the Google ad deal is set to unwind MySpace, is downsizing their operation! According to Alexa, MySpace has over 1% of web's pageviews and they are struggling to make a business out of it.

How many of these general social media sites will be around in a decade?

Expert SEO Testing: Usually Worthless

Rel=Nofollow Wastes PageRank

About 2 weeks ago Danny Sullivan highlighted that Google follows Javascript links, and that sculpting PageRank using rel=nofollow no longer works. Matt Cutts shared that second bit to the shock and awe of the SEO industry at the recent SMX conference.

And Nofollow Has Done so For Over a Year Now

While Matt Cutts only recently announced the change, this change is something that was done over a year ago:

More than a year ago, Google changed how the PageRank flows so that the five links without nofollow would flow one point of PageRank each.

Matt explained why they never disclosed the change back then:

At first, we figured that site owners or people running tests would notice, but they didn’t. In retrospect, we’ve changed other, larger aspects of how we look at links and people didn’t notice that either, so perhaps that shouldn’t have been such a surprise. So we started to provide other guidance that PageRank sculpting isn’t the best use of time.

Why Google Engineers Once Pushed Nofollow PageRank Sculpting

Originally Google created rel=nofollow in what was claimed as an attempt to minimize the effects of blog comment spam on their search results. But the tag never decreased blog spam, it only decreased the ability of bloggers to influence search rankings by leaving back-scratching comments on each other's blogs.

Matt Cutts quickly extended nofollow's purpose to include use on paid text link ads as well. But given that Google AdWords sells links (and often to scammers) some people may have seen trade issues with forcing the new proprietary nofollow tag onto the web. Promoting PageRank sculpting gave Google a way to legitimize a tag which otherwise added no value to anyone except search companies.

After enough time passed and Google saw too much collateral damage popping up from rel=nofollow usage, they pulled the rug out from underneath it. Nofollow already had enough momentum, and was a functional part of the web. After a Google employee slipped nofollow into a working draft of the HTML 5 specifications it was time time to clean up the mess and inform SEOs about the nofollow change that happened over a year ago.

Some SEO Professionals Claimed Huge Benefits From PageRank Sculpting

Over the last year many SEOs have claimed that nofollow tests worked amazingly well which show up directly in the bottom line. And ironically, sharing/hyping this incorrect information worked well from a marketing perspective because...

  • it makes them look cutting edge and allows them to sell additional services
  • writing about things which are new, uncertain, and untested yields links (because for every person who is an SEO expert there are 1,000 ditto-heads linking to whatever sounds new or important)

What the SEOs were testing on their high profile public SEO websites was more a reflection of branding and marketing efforts. As they made noise in the marketplace their brand spread and that made more sales. We recently (maybe a month ago?) added nofollow to some links on our site, and we failed to see the lift that other SEOs claimed. And the SEOs that claimed to see the obvious huge amazing lift failed to report the drop off when Google changed how they handled nofollow, which sorta shows the error in the testing method.

Why Fake SEO Experts Recommended Using Nofollow Everywhere

It is no surprising that many self-proclaimed experts aim to misinform novices, as beginners are typically the biggest piece of a market and their topical ignorance makes them the easiest to monetize.

This is precisely why get-rich-quick email list internet marketers make so much money. There is always a new, desperate, and gullible crop to feed off of - an Eternal September. And until they get burned a few times and hardened by the market (and/or go bankrupt) they convert at rates well above what other market segments convert at. Greed makes it easy to make poor financial decisions, especially when matched against seasoned marketers and promises of automated wealth generation.

A More Holistic SEO Strategy

Part of my SEO philosophy has been to try to get the easy wins that you can figure out, but not to know the relevancy algorithms in intimate detail because it gets hard to isolate testing variables as sites get more established, and when you are competing for core keywords in big, competitive markets the SEO game comes down to industrial strength link building, public relations, social networking, branding, advertising, and other aspects of classical marketing.

Most of the SEO Market Misses Big Changes

Think of how many SEO blogs there are (literally thousands), and...

  • a month after a major update happen a lot of people say nothing changed (even though Google confirmed the change and we highlighted it on our blog, backed by hard ranking data across many industries)
  • nobody said anything when Google changed how they treat nofollow (we didn't notice the change because we have not used it much on many of our sites because we were afraid it would be taken as an SEO flag, given how Google profiles SEO professionals)

Lots of alleged testing in the SEO industry, but most of the stuff shared publicly is nonsense or misguided junk worth less than nothing.

What About "Experts" Who "Test" Everything?

About 6 months ago I talked to a person who claimed to be an expert at fine-tuned testing, and I was surprised as to how clueless they were about the influence of domain names on SEO. Even after I told them and showed examples they still didn't get it. They were clueless even after seeing the evidence. Domains are one of the few variables that are exceptionally easy to test, and it really validated my opinion that excessive testing can be a waste of time, as that the well known self-labeled "expert tester" was so ignorant about something that is so easy to test. Another self-promotional expert recently claimed that hyphenated domains were the way to go because he has data on 40,000 customers who are all using his misinformation. (Of course he didn't word it that way, but a sampling error he made, and 40,000+ people are losing money because of that advice).

Some People Know The Algorithms, but do Not Share

The one disclaimer I would on this front is that there are some SEOs who likely know the relevancy algorithms better than many Google engineers do. Guys like David Naylor, Greg Boser, Fantomaster, and Eli can do a lot of deep-algo testing based on how many sites they operate and how good they are at doing it. But those guys spend a lot of time and money doing their testing, and don't share their advanced research publicly until they feel it makes sense to from a strategic standpoint, as noted in our recent interview of Eli:

Isn't the value of many aggressive SEO ideas inversely proportional to the number of people using them? What makes you decide what ideas to share and when to share them?

In many cases that's absolutely correct. I've shared several techniques that have died within days of posting them. Just to list a few examples, my Abandoned Wordpress series, Wikipedia Series, and Amazon.com exploits. In all these cases I know before I ever post it that it'll die moments after I do. So most of the time I'll post it out of greed. They are usually techniques I've been using for several years and have since retired them out and quit using them. Naturally with any technique others are bound to figure it out. When I start seeing them popup underground and are being used against me in increasing numbers when I'm no longer using them myself I might as well wreck it.

If you only have a few sites testing many variables is much harder than many people try to make it seem, and it takes a serious investment and skill level to be at the level of the above mentioned names.

SEO "Experts" Jumping from 1 Bad Recommendation to an Over-Reactive Increasingly Worse Strategy

Based on the current Google information on nofollow, some SEOs are already recommending that you strip the ability of commenters to add any outbound links to comments so you can hoard more PageRank. And some are suggesting putting comments in an iframe. But in most cases, such advice is at best misguided. Why?

  1. Comments offer free relevant textual content that helps your pages rank for a wider array of related keywords.
  2. Allowing some relevant outbound linking makes the page more useful, and makes some people slightly more likely to want to comment.
  3. When you are competing for core keywords in big, competitive markets the SEO game comes down to industrial strength link building, public relations, social networking, branding, advertising, and other aspects of classical marketing.

Anything that makes your site more of an island (especially for new sites that need to buy market-share and momentum any way they can) makes it harder to compete against more open sites and well established competitors. If you close off a marketing channel then you are simply ceding a marketing advantage to a newer (or a more savvy) competitor.

What Does $14 Million Worth of PageRank Look Like?

From Hitwise:

CircuitCity.com is back after Systemax purchased the brand and domain at bankruptcy auction for $14 million. Systemax also owns TigerDirect.com and acquired CompUSA last year. CircuitCity.com was quickly relaunched last week to capitalize on the remaining brand strength and traffic to the website.

Not to mention the link equity, eh?

Not a bad strategy there Systemax. That traffic is cheaper than AdWords, will pay for itself in less than a year, and since they are a corporation the Google rankings + traffic will stick. This is probably even a better buy than CompUSA was.

If you are ever worried about creating a second site focused on a high margin portion of your business, just remember that this company owns at least 3 electronics retail brands targeting the exact same keywords. And Google loves it.

This sort of domain name + brands + links transaction highlights multiple fallacies in Google's broken view of the web...

  • Google tries to scare you about buying a link or two in the dark corners of the web (and even takes away your ability to funnel the link equity you earned), and here are these brands being bought and sold (with link collections) like true commodities.
  • If they don't like unnecessary duplication then should 1 company run 3 parallel competing websites with the exact same business model in the exact same niche targeting the exact same keywords? It is viewed as legitimate because they are a corporation, but since when have corporations been on a higher moral ground than individuals?
  • Brands don't make the web less of a cesspool. They often create the cesspool. They simply find something that works, wrap it in brand, and look for ways to scale it. They love.com to scale and automate. Any intelligent SEO that has many Fortune 500 clients will tell you that some of their clients are far spammier than they could be on their own websites, largely because of brand.
  • As corporations grow more web savvy, they will create more of the same "nasty" no-value-add duplication that Google complains about when passing judgement against the affiliate industry.

Which reminds me...I really should create a fake perceived large corporation (founded by lawyers, perhaps) to buy assets, which would mitigate Google engineer interference and profiling as we try to grow our humble web business.

Social Cues & Increasing Sales

Honesty Tax

The anonymous nature of the web acts as a tax on anyone who is an honest merchant. Sales are driven by perceived value, and many marketers spend 90%+ of their time & effort on front end marketing and optimizing their sales channels, while providing little to no substance to anyone who buys from them. By the time those customers get to people like us, they are already more distrusting, cynical, and jaded due to having been scammed - in many cases multiple times.

To someone new to a field, scams often look more legitimate than the real thing. Just ask anyone who has spent their share of the 100's of millions of dollars on acai diet reverse billing fraud promoted through fake blogs advertised on the Google content network.

Quality vs Perceived Quality

In terms of sales, the quality of the product or service is typically nowhere near as important as how much mindshare you have. That last sentence sorta reveals one of the major weaknesses of most non-salespeople. You can't just focus on having the best product and think that will be enough. You have to use push marketing until you build enough momentum that it starts becoming a force of its own. And it needs to be periodically refreshed through advertising, public interaction, and viral marketing.

This is where advertising, building trust, website credibility, and cumulative advantage play a big roll in making a business ubiquitous so the perceived risk of being a customer is much lower.

Word of mouth marketing is great, but you have to encourage it, and promote it.

Scaling a Website

The good news is you do not need a lot of employees to look large, so long as you are good at structuring your customer interactions. Through the above strategies (and being super-efficient), our site (which has 2.5 employees and has its highest value portions locked up as member's only content) gets more traffic than competing businesses with 20 employees and some of the largest public forum websites (with 10x as many pages in Google & no barrier to entry).

The Alexa blog recently referenced the success of our site's current model:

seobook.com gets more traffic than seochat.com and seomoz.org. But how do they do it? Loyalty. Despite getting less traffic from search engines, and despite having fewer links than seomoz, and despite scaring away potential customers with aggressive marketing [editorial note: the quoted article was published while we were testing a pop up that we are no longer testing], seobook is doing quite well. They are converting visitors to customers, and turning those customers into regular visitors.

The take-away lesson is that good SEO is important, but it can't compete with a loyal and engaged user-base. Seobook.com is a perfect case in point.

Building Loyalty

Such loyalty does not come easy though. This quote represents the barrier you have to overcome if you want to build a lasting online community that matters:

In effect, this guy who has twenty thousand friends is completely alone in the real world.
...
In this age of great digital connectedness, we increasingly find ourselves clinging to illusions of intimacy, adrift in a sea of anonymity, surrounded by the great faceless, nameless masses from which no commonality can be extracted.

What barriers are preventing people from getting the most out of your community? What can you do to make your interactions more life-like? How open should your community be? What pieces should you focus on building most aggressively? How can you make it grow larger without damaging the quality of the community? How many customers can you have before you need to hire more people? Who should you hire? What should they work on? Where can you add value to your customer's experience? How can you leverage your knowledge most efficiently?

Ubiquity

Growing a community is a quite tricky process because every type of marketing causes expected and unexpected consequences. Our ebook, when priced at $79, was coupled with a brand that was seen far and wide. The price-point was so low that it was an impulse purchase that reached virtually every piece of the market - entrepreneurs, small businesses, b2b, retailers, Fortune 500's, hedge funds, etc. Direct interaction with 10,000+ customers made us quite good at knowing what questions are commonly asked, and how to answer them accurately and efficiently. The most common questions got worked into the content.

Death of Ubiquity

The growing complexity of search (particularly the subjective nature of Google hand edits), the general low perceived value of ebooks (largely destroyed by scammers), and Google teaching people to steal our ebook (via suggested "torrent" searches) killed our old business model. Luckily we saw those market changes coming, and shifted our business model in time to more than double our revenues while focusing on higher quality customers.

The minute a profitable business model appears on the web, many forces work to commoditize and disintermediate it. The only ways to stop that are to build a platform that other people build on, or to build deeper relationships with customers.

One of the most important points of Seth's Tribes is that to build a community you have to have outsiders.

Growing a Community

Growth of a community beyond a certain point gets tricky though. Any membership site has some level of decay rate and some level of growth. If you push into markets where you don't fit well then you (temporarily) increase your revenues while lowering your lifetime customer value, lowering average customer quality, polluting your community with people that do not fit, and increasing your maintenance cost of advertising to less receptive markets and supporting transient short-term members.

Rather than trying to get more members, it often makes sense to increase what you get from current members, and look for ways to increase the value delivered to members to increase member stay time.

Price as a Filter

Even though our training program has a similar price-point as the ebook did, it is perceived as being far more expensive because it is recurring. That increases the perceived risk to some of the potential customers who are less committed to learning SEO. This higher perceived cost shaped our community to filter out some of the worst pieces of the market (like the people who buy lots of internet marketing junk on Clickbank and reverse charge most of it) and attract many high quality customers (many of our members have 20x more the business experience and know-how than I do). But it makes it harder for the brand the site to be as relevant to as wide of a group as the old business model was.

More Filters

Our price-point and the stuff we write about on the blog likely makes many people think that we aim for high end experienced web professionals who have a lot of SEO experience. While that perception keeps our forum levels above the level of quality anywhere else on the web, it also causes us to miss 90%+ of the market.

The approach of simply having hands down the best customers, the best customer service, and delivering the highest level of value (which causes people to stay subscribed for a long time) was the best approach to take when running this site as a 2.5 person business, because churn is expensive when you do marketing, public relations, advertising, quality assurance, content creation, customer support, and customer interaction (all while keeping up with changes in the market). We still want to keep our core customers, but might try expanding.

Appealing to More Beginners

You are not your own customer. I am not my own customer. Designing for yourself gives you a good chance of creating something of value, but most of the buying market for how to information are people new to the field.

Put another way, beginners are the largest market segment, and everyone was a beginner at one point in time.

This is precisely why email list internet marketers make so much money. There is always a new, desperate, and gullible crop to feed off of - an Eternal September. And until they get burned a few times and hardened by the market (and/or go bankrupt) they convert at rates well above what other market segments convert at. Greed makes it easy to make poor financial decisions, especially when matched against seasoned marketers and promises of automated wealth generation.

If we are to expand, we will likely need to reach some of the market that thought our site was too advanced for them. Our offers won't be as hyped as the email guys, but we do have a lot of channels we could use much more effectively. Our training program is certainly easy enough for most beginners to get it, but we need to make our marketing reflect that. My wife used to do offline tech sales stuff, and she is going to help try to do some of the online stuff for this site too. Given that she is up for helping out, I think we can grow the site again...there are lots of things we could make better (like re-doing the intro video, making more video content, and building a few more tools) that I had not got around to because the community was about as big as it made sense to be without more labor.

Websites and tools can be great for both beginners and experts. We just have to figure out how to better reach both market segments without alienating the other. :)

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