What is a Natural Link Growth Profile?

One of the common questions we get is how to build links for a new site. In our training site we offer our 12 week link building roadmap and a list of directories to submit to, but I also thought I should discuss link building in general. A good basic rule of thumb (though a bit conservative of one) is to build links in a manner where every month you build as many or more links than you built the prior month.

Graph of 3 Different Link Profiles

3 Common Link Building Strategies

  1. spiky. if the spikes are associated with news and viral marketing then that is not a big problem, but if they are sorta bought links, low quality links, etc. then this is sorta the worst way to do it.
  2. linear. not as bad as spiky...but not as good as geometric. this is where a webmaster tries to build the same number of links each month.
  3. geometric. this is where link building starts off slow, but then keeps getting better each month.
    • If a website is a real website that is generally a useful utility and did not do any viral marketing this would be the most natural profile of how to build links
    • The reason links keep building faster is that exposure breeds more exposure and if the site is genuinely useful and original some people will link to it even without you asking. This phenomenon can be described through understanding cumulative advantage and self-reinforcing authority.
    • Plus as you build a useful site and do some social networking it builds social capital that can be leveraged when doing future promotions of featured content.

Some Caveats...

  • While I try to do geometric when I can, sometimes we build links a bit spike because sometimes we do things in a rushed series or sometimes we do viral marketing.
    • The viral stuff is not harmful...if you do quality viral stuff you want big spikes of links from it because those will be very hard links for competitors to try to clone. But odds are that some of our links might only count partially when we build them in spikes and there is no viral story associated with it.
    • If we know we are going to be somewhat spiky then we try to spread it out and pace it a bit with a month to a month and a half in between each build effort (rather than do it all in the first week).
    • When launching linkbaits you can't guarantee which ones will work and which ones will not. But the key is to launch them regularly. You wouldn't want to do a couple of them that go viral in the first month, and then follow up by doing none for the next 6 months.
  • Brand new sites only get partial credit for links until their own site ages a bit and gets trusted more.
  • Older sites that are pretty well trusted with a strong foundation of links can be quite spiky with no problem at all.
    • BUT older sites that only have a few links and suddenly build a ton of links real fast can end up with ranking issues.
    • After sites are established enough they may not need to work on doing too much link building (especially if they are pulling in many organic links due to the exposure from their current rankings and/or other distribution channels like email and blogging). BUT if they do nothing and the competition keeps investing in link building then eventually they will catch up.

Link Anchor Text

It is also worth noting that you don't want to use the exact same anchor text on every link. Using a variety of related phrases (seo blog, seo blogs, search engine optimization blog, etc.) would be far better than just using the exact same anchor text over and over again.

Many Types of Links

You can be successful by primarily building 1 type of link from a class of websites, but if you can get links from a variety of types of link sources that will make your site strong and rankings stable even if one class of links gets deweighted. Todd Malicoat's Balancing the Link Equation is the canonical resource on that topic. And the more diverse your link profile is the harder it will be for a competitor to clone your work.

Raising Prices in a Recession? WTF ;)

The #1 SEO Community

Since the end of last year (when we started working with Conversion Rate Experts) we went from sorta not caring too much about conversion rates to making it a priority. Part of the reason we originally did not worry about it was just because I wanted to keep adding value to the service and make sure that the quality of the site was far better than any competing site. That goal has been achieved, and recognized by our customers and in the marketplace amongst SEO experts. Today I just saw Wiep Knol write this, and it motivated me to write this post.

Small & Tight Knit > Big & Bloated

After improving conversion rates we started growing briskly, and we are getting close to our upper limit of 1,000 subscribers. Since we are a small(ish) company we don't want to grow too quickly, or get bloated to the point it harms the quality of our customer experience.

Many competing services want to act like a Wal-Mart or McDonalds, and have 10,000's of customers that they quick serve. But I like to keep things small and cozy. We want maintain the current atmosphere where we have established a more limited and higher value site where we have the ability to interact directly with our customers every day to create a deeper, richer, and more valuable experience.

Our Customers Love the Site

Last week one of our customers made this video, which helped up realize that our customers are seeing the site the way we hoped.

Under-pricing

Originally we under-priced the site to ensure we could get enough people through the door to build a strong and sustainable community. If you fail the launch its hard to get a second try. But given that we have one of the 5 strongest brands in the space and that we work directly with our customers it does not make a lot of sense to be priced as a value play, especially after our membership has been growing so rapidly.

Most SEO firms take $10,000 (or more) and then do virtually nothing with the money. There are some good ones on the market, but very few of them are looking for customers. Almost every week I hear another story about $10K or $15K down the drain and it only further reminds me how little we charge for the value we offer.

Our site educates webmasters and is interactive to ensure returns. When customers participate on the forums the value they get will exceed what most get for $10,000 at the average SEO firm.

Unlike most large SEO firms, we do not have 1 person working the conference scene to generate leads and send them back to interns and fresh college graduates. When you join our site you interact ***directly*** with us. In a little over a year I have made over 10,000 posts in the forums.

"You saved my site, seriously, I don't know if this ever would have been solved otherwise - every SEO company I have been in touch with (50+) over the past six months was unable to identify the problem and you picked it apart in five seconds.

I'll be recommending your site to everyone I know in this business! Thanks so much again Aaron, you saved my site"
- Daniel E. from Toronto

On the value for money scale this site is just the opposite of most SEO firms...we pour our hearts and souls into it and go out of our way to be helpful. And many of our members are amazing SEOs who are gracious & share a lot of great tips & strategies.

"I wanted to learn, so I could see what they were doing, having spent over a grand!! I can now see they have really done very little.

In a couple weeks with your training program I'm actually starting to see results, and I've not even started the link building side. It makes me wonder what on Earth my SEO company have been doing for the last 6months!!! I'm going to go it alone and just use the seobook.

So thanks for producing such a great site to help people like me : ) " - Michelle

Price as a Signal of Value

There are a lot of $1,000 and $2,000 info-products on the market that are watered down re-hashes of what we offer, and most of them come with no customer support and no interactivity. Given that price acts as a signal of value and quality, currently we are way under-priced, particularly for the level of customer service we offer. Inside the forums when asked if we should increase our prices 100% of the responses were yes.

The good thing about increasing price is that the more something costs the more people respect it and act on it since the opportunity cost is higher. And when people listen to our advice they get a strong ROI.

"Everyone knows I love to razzz the black magic snake oil SEO industry but honestly out of the very small handful of guys that give a lot of value Aaron is at the top.

I HIGHLY recommend you check out his SEO training program."
- Jeremy Shoemaker

Aren't You Being Greedy? We Are in the Worst Recession Since the 1930's

Publishing a network of sites is a competitive strength we have over most SEO websites. We have real market data from a number of sites in many competitive markets, keep launching new sites, and have many commercial successes - driven through a wide array of strategies. This makes our understanding of the web far richer than a company which only runs a site about SEO.

Running this site is part of our competitive advantage for our other sites (because SEO is core to many of our marketing ideas), but when you adjust this site's returns for opportunity cost, this site's earnings are far below our other top websites. And sometimes the magnitude of difference is almost unbelievable. Sites we started many years after this site make similar amounts on far less effort with far less maintenance cost. This site is over 90% of my work time, but at most about 1/3 of our profits.

Higher Prices Increase Customer Quality

When I sold the ebook by itself the $79 price point was high enough to filter out pikers while still being accessible to many people. But when the get rich quick and make money online email list spamming internet marketers started hyping SEO it polluted the customer pool and was a big part of why we had to change our business model to deeper relationships with our customers at a higher price-point.

When we shifted our business model from ebook to a membership site our average customer quality increased sharply. We already have great customers, but figure that the best way to slow down & manage growth is to increase price. In August we will increase our prices to $150 a month. Search is a market worth $10's of billions of dollars a year, and SEO can provide amazing returns. But if this site is to keep consuming most of my work time then I need to increase its earnings.

We plan on adding lots of new content features and tools to the site throughout the remainder of the year. Current customers keep their current subscription rates, but subscribers after the August 1st date will have to pay 50% more than our current rate.

SEO Business Planning - Allocating Capital

Following on from our posts on SEO business planning, let's take a look at allocating capital. We'll also take a close look at one of the most important areas for SEO consultancy start-ups: advertising and marketing.

Allocate Budget

Never a truer phrase was said than "you need to spend money to make money". Thankfully, in the SEO game, you don't need to spend a lot, like brick-n-mortar companies need to do in order to get going.

How do you decide where to spend your money? Do you go by gut feel? Do you quantify and measure results? Whatever approach you use, the end result is that any spend you make should ultimately grow revenue.

Common Areas Of Capital Allocation For SEO Companies

Let's take a look at three areas in which a start-up SEO company will likely spend money. Equipment, staff, and sales and marketing.

Equipment

The SEO business isn't capital intensive. Many SEO consultants need little more than a computer with an internet connection. If you hire staff, then obviously you'll need somewhere for them to work, but besides that, capital investment is minimal.

Staff

If you're a sole operator, obviously you have no fixed staffing costs, other than the wage you choose to pay yourself.

You'll likely need to budget spend for outside contractors for doing work you can't do yourself, or work that it isn't worth your time. For example, if you're a sole operator, you'll want to spend as little time as possible on non-core activities. Non-core activities are activities that don't lead to revenue generation, such as administration and accounting.

By the way, a good accountant is worth their weight in gold. By ensuring that you claim all the deductions you're entitled to, you have more money to invest in your business. You can write off a part use of your home, your computers, your internet connection, travel and more. Accountants are relatively cheap, and their fees are more than covered by the tax savings they produce.

If employing people, figure out the total cost of an employee and their likely return in terms of revenue. Costs can include office space, equipment, training, travel, insurance, employment agencies, management overhead, and payroll tax. Employees obviously need to generate more revenue than they cost to employ, but so long as this calculation runs in your favor, you can keep adding employees, which will keep adding to revenue.

Advertising & Marketing

So how do you get new business in through the door? Do you employ sales staff? Rely on word of mouth? Advertise in trade papers? Speak at conferences? Buy PPC? Undertake SEO?

Any new SEO business should allocate sufficient resources to advertising and promotion. Without awareness, there are no customers. And without customers, there is no business. On the flip side, spending a lot of money on marketing and advertising that doesn't lead to increased revenue results in no business either.

Methods of Establishing An Advertising Budget

"Half the money I spend on advertising is wasted; the trouble is I don't know which half." - John Wanamaker, US department store merchant

No method is ever perfect. If we knew our spend would always result in profit, business would be very easy. Here's the most common method of determining the appropriate level of advertising spend.

Calculation Based On Percentage of Sales

Advertising is a cost, just like staff and equipment. It's also an investment in your future. How do we know how much to spend on advertising?

Typically, businesses allocate advertising on a percentage of sales basis. They take their total sales figure for a given period, and ear-mark a percentage of those figures for advertising in the next period. Advertising spend should move in tandem with sales.

Here is a more detailed calculation, aimed at retail, but also appropriate for SEO:

Take 10 percent and 12 percent of your projected annual, gross sales and multiply each by the markup made on your average transaction.Deduct your annual cost of occupancy (rent) from the adjusted 10 percent of sales number and the adjusted 12 percent number. The remaining balances represent your minimum and maximum allowable ad budgets for the year.

So what percentage do you use?

This will vary, but as a guide, look at what other SEO companies are spending on advertising. Join trade organizations to get hold of these figures.

Be careful not to duplicate these percentages exactly, because your business situation is unique. There might be times when you spend a lot more on advertising than others, especially if you are aggressively targeting new markets, or looking to out-compete your rivals. There will also be times when you spend a lot less. For example, you might have more work than you can handle, and advertising would just exacerbate the problem! SEO consultancy can be a difficult business to scale up easily due to skill shortages.

The important take-away point is that advertising should move in tandem with sales, most of the time. If advertising spend is not related to sales, then it is easy to spend far too much, and have little to show for it. Spend and measure, spend and measure. Repeat.

What if you have no sales figures?

If you're a new SEO business, you won't have any past sales data to go on. This is why it's important to be aware of what other SEO companies are spending. If you've been going a while, you'll have some past data to work with, but keep in mind that past earnings might not be indicative of future earnings. There will be a fair bit of estimation and forecasting either way.

Always Set Objectives

Set clear, specific objectives when allocating capital.

An objective such as "boost profits" is too broad. Go for something specific, such as "sign up 30% more customers than the month before".

Next, figure out which channel will reach your target market. Conferences? Trade publications? PPC? SEO? Web? TV? Radio? A mix?

Whatever channel you choose, be sure to measure performance against your stated objective.

Unless you're trying to build a significant brand to spin off to someone else, such as YouTube, that objective should be grounded in increased revenue. Few, if any, SEO companies can operate at a loss for long, so base your key objectives, and your spending, around increasing revenue, and ultimately - profits.

Peaceful Coexistence: 6 Reasons to Love Google

I tend to be somewhat cynical toward Google because I generally do not trust authorities and they CAN and DO kill many web based businesses that are too reliant on search. But to offset such posts I figured it would be cool to do a counter post on reasons to love Google

They pushed search. Back when search was unprofitable they believed in making it better rather than being at least 80% as good as the next portal. Search was eventually going to become big no matter what, but they largely are who pushed it becoming so big so fast. And search makes marketing more efficient because users feel they are in control when they search for information, even if in doing so they find your advertisements & offers. A search driven marketing strategy also allows you to build relationships by people finding you while looking for topics you published content on. This enables genuinely useful sites to bolt on services for sales without needing to worry about having to get as much value out of each person as a hyped up salesman because the website with real utility will typically reach far more people.

In time Google may become more self-serving with their search result biases, but for now they still do not have a paid inclusion program and they are nowhere near as self-serving as some competing companies like Yahoo! are.

They make SEO somewhat challenging. About a month ago a friend of mine launched a site and ranked it in the top 3 for some money keywords in Bing. Unless you are the U.S. government you typically can't do that in Google. The complexity of SEO presents a barrier to entry to new market participants, but once you are already established that barrier to entry helps protect your profit margins. And if you sell SEO products and services you know that there is going to be a market in need for a long long time.

In 2003 when I started SEO I was broke, in debt, new to marketing, unemployed, and within 6 months of opening Dreamweaver (to create a rant site rather than a marketing site!) I ranked in the top 10 for keywords like search engine marketing. I believe similar things are possible today with sweat equity, but the time delay is typically much longer and/or you need to operate at a much higher level than the stuff I did back then. In a way, this barrier to entry causes a lot of the worst parts of the web to disappear because it requires more commitment and/or investment to compete.

AdWords = instant market feedback. AdWords allows you to test a business model idea before building the business. And it gives you instant feedback from relevant market channels that you may not be reaching. It is one of the cleanest distribution channels with one of the smallest overlaps with other marketing channels:

Consumers who buy after clicking a competitive (non brand) paid search ad are the least likely to have been to the site previously through a different channel. In our research, only 10 to 20% of buyers who touched a PPC ad last came through any other channel previously. Compare this to affiliate traffic, where 60 - 75% of buyers came through another channel first.

Once you can convert cold leads from search it is much easier to convert warmer leads that are recommended via word of mouth marketing, affiliate arrangements, and other editorial & marketing channels.

Google furthers the value of this channel by baking a/b split testing directly into AdWords, creating valuable tools like their Website Optimizer, making their Analytics tool (somewhat) free, and even putting free conversion optimization presentations online:

AdSense offers a fast and easy baseline revenue stream. Many years ago advertisers had a big advantage over smaller publishers due to asymmetric information. While contextual ad networks have depressed the CPM rates of many large bloated "premium" publishers, they have also gave smaller publishers the ability to easily, quickly, and automatically test monetization potential. From that baseline publishers can look to improve the model by...

  • using custom AdSense channels and/or tying AdSense into Google Analytics to get more data to learn what sections of their site earn more
  • use that data to work on optimizing + promoting high earning content and/or creating more content covering similar themes
  • advertising similar offers that are advertised on their site

Vastly improving productivity. Like search, email was a vast wasteland of non-innovation (at least amongst the mainstream providers) until Gmail came out. They made it larger, faster, and more convenient. And they made obvious improvements (like adding search to email). A lot of my productivity that I take for granted comes from features in Gmail. Without Gmail evolving email I doubt I would be able to service nearly 1,000 customers while also having time to do marketing, work on building other sites, spend time reading, and have a bit of time for playing and working out.

Their document collaboration is great, and the recent addition of forms (that you can embed into pages for free) is killer.

A Free MBA Marketing Course. If you follow Google, know where they are moving, and understand the intent behind many of their moves it is better than any marketing course you could take.

Some recent examples.

  1. Appealing to geeks by using Tri Force in their logos.
  2. Making it easy to insert a directions widget directly into web pages. (And then being smart enough to market it directly to commerce webmasters through existing channels).
  3. Marketing their maps offline by creating pointers of favorite locations of celebrities. This is perfect marketing because the recurring cost is $0, and it spreads virally by promoting the egos of well known people, and makes other businesses look more credible. Win win win.
  4. Marketing to young people + making their software suite a default by giving it away to schools: "For more than two years, Google has approached colleges and universities with a near-unbeatable offer: provide unlimited hosted e-mail and other applications, all branded by the institution and delivered free of charge."
  5. Striking deals with people who influence large audiences.

And what is more remarkable about the above 5 points is that all of them are reasons to talk about Google and they are things that were mentioned just from this past week. There is a reason to talk about Google every day, even if it seems like some of us publishers are becoming broken records in doing so.

Hating Google in context. I do disagree with many of their policies, but I think a lot of blame goes toward Google when market forces commodize existing business models. But they are just another market force pushing the evolution of media. That means they will commoditize a lot of businesses and business models. When it is done hypocritically (I could write another post on this topic!) I think it is fine to complain, but it is typically more profitable to keep evolving your business model to make it keep adding value and make it less reliant on search.

And the less reliant you are on search the more reliant search becomes on your content. If you keep adding value every day then your business is not likely to see any risks with search traffic. If you were more like Google (to where people had new reasons to talk about you every day) you wouldn't need search traffic to build a sustainable business.

SEO Business: Getting The Numbers Right

What were the reasons you started your SEO-related business?

Perhaps you're thinking of starting one up.

A survey published in New Business UK found the following:

  • 41% went into business because they were passionate about their idea
  • 39% wanted the freedom that came with being their own boss
  • Only 7% cited money as being the reason

It's interesting to note that the biggest obstacle people faced with starting their own business was a lack of money. 44% cited lack of money as being the biggest obstacle.

Whatever your reason for starting, it's clear that money is important. The one thing that is guaranteed to kill any business dead, no matter how good the idea or how many customers a business signs up, are bad numbers.

How Are You Going To Make Money?

In a previous post, we looked at SEO business planning.

In short, a business plan doesn't need to be complicated, it's just a plan of where you're aiming, and how you intend to get there.

Here are a few further important points to consider.

Obviously, the most important thing to do in business is earn more than you spend. Fail to do so, and the business fails. That means flash offices, expensive chairs, flying business class, etc all must wait until profits allow such expenditure.

So it's a good idea to model oneself on Scrooge McDuck, at least in the early days!

The one thing you'll have the most control over is costs. Keep these as low as possible. Pay yourself the bare minimum you need to live. If you're hiring staff, offer them low salaries and revenue share. You may have noticed there is a start-up culture where fun, hip-ness and enthusiastic participation is emphasized. This is almost always because the owners are trying to keep their costs down. The benefit to the employees is seldom coming from wages, so the job has to be made attractive in other ways.

Keep a look out for hidden costs. What is the true cost of attending that conference? What does it really cost to hire and keep employees? What is the cost of scaling up? Does your office equipment need regular servicing? What are the costs of maintaining a lot of customers? Hidden costs are, of course, hard to spot, and hard to generalize. Be aware that any new variable you introduce to your business will incur costs of some description.

Economic rent, or making a profit over and above the cost of the inputs, is the key target you should aim to be above in your forecasts. If you make $100,000 a year from your business, and take it all in salary, that means that your business makes nothing. Your salary is a cost.

Do your projections allow you to make a profit over and above the salary you pay yourself, after all other expenses are deducted? If so, you've got a business that is likely to thrive, and you you may one day be able to sell.

It's surprising how many business owners don't include their salary as cost.

Break Even Analysis

Here's the meaty bit.

How can you determine, very quickly, if your idea will fail?

You need a break-even analysis. A break-even analysis shows you the amount of revenue you'll need to bring in to cover your expenses, before you make a profit.

Knocking up a break-even analysis is a great way to trial an idea before you put it into practice. After mapping out a simple, back-of-the-envelope business plan, it's the first thing you should do. If you can make these numbers work, then the rest of your detailed business plan can flow from there. If you can't get past a break-even analysis, then the rest of your plan will likely fail.

Here are the components of a break-even analysis:

  • What are your fixed costs? i.e rent, insurance,power and other set expenses and overheads.
  • What is your sales revenue?
  • What is the gross profit on each sale? i.e. the money left over after the selling costs are taken out
  • What is your average gross profit percentage? Divide your average gross profit figure by the average selling price.

You should now be able to easily calculate your break even point. Divide your annual fixed costs by your gross profit percentage to determine the amount of sales revenue you'll need to bring in to break even.

Is your break-even point higher than expected revenues? You'll need to change your cost structure (make cuts), or increase the profit potential of your sales.

Can you do without employees? Work from home? Sell your product for a higher price? Target a more lucrative market?

If you can make the numbers work at this point, move on and create a fully fleshed-out business plan. If you can't make the numbers work after a few tries, then dump the idea and try another. Pat yourself on the back for being smart enough to run a few numbers, before wasting a lot of time and effort executing a bad idea.

Most people jump straight to the latter.

Business Plans For SEO Businesses

Often, in our rush to get ahead and do things, we forget to plan.

Do you have a business plan? Do you have a business plan, but haven't updated it in a while?

A business plan need not be complicated. A few bullet points scribbled on the back of an envelope can constitute a business plan. A business plan is simply a description of what you intend to do, and how you intend to do it. The advantage of having a plan written down is that your business becomes a lot easier to visualize.

There are a lot of resources available on writing business plans, but few address the specifics of SEO-driven businesses.
In this article, we'll cover business plan basics, then delve into the specifics of SEO related plans.

The Importance Of Writing Things Down

We all make lists. Why? Probably because our memories aren't that good. A list also helps to focus attention. There's something about the very act of writing things down that makes a nebulous action concrete.

The same theory applies to business plans.

For Whom Are You Writing The Business Plan?

Is you aim to attract VC? Get a loan from the bank? For internal staff to be clear about direction? For your own use? Depending on your answer, your business plan will have different requirements in terms of the information provided.

Business plans typically consist of the following components:

  1. Executive summary
  2. Products & Services Description
  3. Market Analysis
  4. Competitive Analysis
  5. Strategy & Implementation Plan
  6. Financial Plan

Business plans aren't just for start-ups, either.

As a business transitions through different stages as it grows, the plan needs to change. You might want to figure out the best way to invest or fund expansion. A new financial period may be beginning. What are your plans for the next financial year? Do you need to refinance? Are you taking on more employees? Does your old plan fit your new reality?

The Three Levels Of Business Planning

Short Plan

A plan could be as short as one page. Answer the following questions.

  • What is your concept?
  • How much money will you need to execute your plan?
  • How do you intend to plan to market your business to customers/clients?
  • What will your cash flow look like, and over what time frame?

Simple questions, right. Many business ideas can be adopted or dismissed on those four questions alone, saving you a lot of time, money, and opportunity cost. However, such short plans aren't suitable for seeking investment.

Presentation Plan

The essential difference between a working plan and a presentation plan is style and appearance. The tone is serious, and it usually comes complete with charts, forecasts and diagrams designed to convey to people that you've put a lot of consideration into your venture.

Presentation plans should be free of industry jargon. Investors like a lot of due diligence, especially when it comes to outlining competitive threats and market opportunities.

Working Plan

A working plan is a plan used to operate your business. Like a short plan, it is less formal in terms of style. It is used internally to ensure everyone has enough information to be on the same page.

SEO Business Models

Ready to dive into SEO as a full-time occupation?

Before you make that leap, let's take a look at a few business models you can choose from, and weigh the pros and cons of each.

For SEOBook.com members, I've written two, detailed business models in pdf format. These can be used as guides for planning your own SEO business model, and projecting your finances and revenue.

Client Service Model

This model includes seo agency and independent consultant.

Learn Business Strategies from Clients

There are some great advantages in this model, especially if you're well versed in SEO, but new to business. One advantage is that you get to see how other businesses operate, and get a close look at someone else's marketing strategy. If you're new to SEO, then it can be a good idea to get an agency job first. This way, you can learn the process of SEO, and how to win and negotiate with clients. View this as a training course if your eventual goal is working for yourself.

In terms of working for yourself, there are huge rewards, and huge challenges.

Focus on Business

One challenge is to describe how you're going to get new clients, how you're going to service those clients, and determine if you have enough time to service these clients and still make a profit. Often, SEOs focus on the technical aspect of the job, which is important, but the business aspects are what will make or break you, not your skills.

Billable Hours

The client service model is essentially about billing hours. The more hours you bill, the more money you make. Given that there are only 24 hours in the day, of which around half you could reasonably expect to consistently work (and still have time for sleep!), it is important to plan how much time a diverse range of tasks will take to achieve. These tasks include sales, accounting, billing, administration, purchasing, computer maintenance, and, if you get some time left over, SEO!

In order to scale up the number of billable hours, SEO service providers usually add more people. If your aim is to run as a sole operator, that's fine, just make sure you've got enough hours in the day to do what you need to do and make a profit, and consider outsourcing as much of the drudge work as possible.

SEO Publisher Model

This includes affiliate, Adsense and other content based models.

If you can get a site ranked well, then why aren't you doing it for yourself, rather than someone else?

Cost of Entry

The "cost of entry" to launch a website is almost zero. This is both a pro and a con. It's a pro, because you can easily bootstrap (meaning you can self fund) your venture and once you have rankings, you then sell the traffic to the highest bidder, by way of advertising, or revenue share, or both. There is little downside risk, other than it won't work. You've may have lost some time, but compare this with the loses associated with a failed brick n mortar operation!

The major downside, of course, is that anyone can compete with you.

Increasing Competition

The SEO publisher model used to be a lot easier than it is today. There was a time that SEO was a mystery to most webmasters and site owners. The biggest downside now is the level of competition. As we face more and more competition, this puts downward pressure on revenues, and only the determined will make good money.

Hard Work

However, there is still a lot of money on the table if you execute well, are determined, and prepared to put the work in. It's a cliche, but those who tend to work the hardest and smartest, benefit the most. A neuroscientist who worked with seven-time Formula One Drivers Champion Michael Schumacher said that he had never met anyone who worked so hard. The guy had natural talent, but it was the sheer hard work that put him above the other talented competition.

Same goes with SEO. When there is a lot of competition, you need to be more determined than your competition in order to succeed. If you've got a good work ethic, and thrive on competition, then an SEO publisher model might be a good fit for you.

Rather than asking "is this good enough to rank #1" you have to be willing to put in the extra effort to build a moat if you want to play where the big boys play. Aaron outlined his competitive strategy here.

New Markets

The obvious way around saturated markets is to look for new markets. If there are a lot of SEOs doing affiliate for any particular company or niche, then you're exposing yourself to a lot of competition. If it is easy for you to sign up and start as an affiliate, then it is easy for everyone else, too.

Instead, consider looking in keyword areas where there are few, if any, affiliates operating. If there is sufficient traffic in the niche, then approach companies directly and negotiate pay-per-lead or private affiliate deals. It can take a bit of effort up front, but the payoff is that you might have a keyword area all to yourself. Most people attracted to the affiliate area will be too lazy to do this.

Scalability

The SEO publisher model can be scaled more easily than the SEO consultant model, because scaling is as easy as publishing a new site. Once that site is revenue positive, you can further increase its rankings, start another, and so on. Many of the requirements are easily outsourced and do not require extensive , time consuming client interaction. But again, there are only 24 hours in the day, so once you're up and rolling, try to outsource as much as possible.

Get The Business Plans

If you are a subscriber you can download the business plans here, and for SEO professionals there is a secret confidential bonus worth over $500 located here.

It is Time to Regulate Ignorant Anonymous Guest Posts on TechCrunch

TechCrunch published an anonymous attack piece on search engines...both the organic and paid side. Lets deconstruct some of it, shall we?
techcrunch.com/2009/07/13/the-time-has-come-to-regulate-search-engine-marketing-and-seo/

"It’s now conventional wisdom that search engine optimization, representing the organic result sets on any search query, is more voodoo than science."

And it was conventional wisdom that you needed to own tech stocks because "this time it is different". And it was conventional wisdom that housing goes up forever. We didn't care when fraud was looting trillions of dollars, but now you need to be compensated for your own intellectual sloth & laziness? Please.

Most of the market is willfully ignorant and mislead. Just like in most big money markets. Nothing new there.

What about public relations and branding and other forms of marketing? Most people are ignorant of the influence, so should we just ban marketing? Without marketing do consumers get more or less choice in the marketplace?

If strong search rankings are an unfair advantage then are good domain names and memorable 800 phone numbers also worth regulating out of the marketplace?

To most people rocket science and evolutionary biology and even basic economic literacy are more voodoo than science...does that mean we should shut them down? Shall we run society based on the will of the handicapper general?

"In addition, consumer behavior dictates the top three results on any search page are all that matter. "

They may be most important, but you can still build a real business by ranking a bit lower on the search results. Also people search for billions of unique search queries each month, so its not hard to rank in the top 3 for something.

Keep a lean business if you want to use search as your primary distribution channel. Invest in slow sustainable growth as opportunities present themselves.

The line "all of your eggs in 1 basket" also comes to mind. If search bounces around then try to offset that risk by building other distribution channels including offline, word of mouth marketing, repeat customer sales, affiliate marketing, building a strong brand, etc.

"And at any one time, the controller of these borders (that is, the search engine itself) can change and manipulate those rules – and that can substantially decrease or destroy all organic traffic coming to your website, without notice and without your knowledge."

Use analytics to track your search traffic. If your site has its rankings destroyed and you do not notice then you either didn't have much of a business, or are not investing properly in knowing your market. Either way you would deserve failure if you were reliant on a traffic stream and were not actively measuring it.

"Because the rules of organic and paid search change frequently – and remain undefined — agencies and other traffic brokers can win big; through their experience, they’re capable of reverse-engineering these rules. This means that, as this market matures, individual businesses have a diminishing chance to actually compete and gain search market share. That, in turn, puts them in a position of not only needing to hire an agency in order to find any traffic, but also making it more expensive overall to build businesses on the web."

The same analogy could be stated for businesses buying up key real estate locations and building efficiencies into their supply chain model - like a Wal Mart or a McDonalds. The same analogy can be made for huge online networks that cross promote new sites. The same can be said for banks that are too big to fail while smaller ones are slaughtered off and sold to the big ones.

If business owners are too lazy or cheap or ignorant to invest in one of the highest ROI business functions of the last 100 years then how can anyone have sympathy for them? There are millions of dollars worth of tips on this site shared freely. And people can get direct help with their site for as low as $100. If they can't afford that, then they should not be on the COMMERCIAL web.

"The only real solution is disclosure. Transparency. Those traffic generators that use rule-based algorithms to determine result sets must publicly disclose their methodologies. That is the means by which all businesses can compete freely in the organic and paid search marketplaces."

Except this is not true. For numerous reasons

  • as the algorithms grow more complex, the transparency of them would still only benefit a few key players while setting a high barrier to entry for small businesses. all this would actually do is drive small businesses out of the marketplace faster. we outrank corporations worth $10s of billions of dollars for keywords that are important enough that they target them on their homepage titles. make the algorithm transparent and there is no way we could compete at that level.
  • if algorithms were transparent automation and testing would be abused by larger established trusted websites. some news companies already use robots to write content. give them a high PageRank, offline distribution, algorithmic immunity, and the source code to the algorithm and I can't imagine how I would be able to compete against them.
  • media and marketing are rarely if ever transparent. and when they are it often backfires because people feel they were influenced and/or used. manipulation in the traditional media world goes on all the time. I suppose it is time to write another post about media transparency

Can Hyperbole Generate $50,000 Corporate Speaking Engagements?

Lots of people are writing about the economic secret that is the free pricepoint:

As Anderson himself says, “I’ve got a lot of kids and college isn’t getting any cheaper.” His own strategy, one outlined by Dyson way back when, is to charge little or nothing for his writing and use it to generate lucrative speaking gigs. “You can read a copy of this book online (abundant, commodity information) for free,” he writes (not noting that the free offer expires shortly after the printed book’s publication), “but if you want me to fly to your city and prepare a custom talk on Free as it applies to your business, I’ll be happy to, but you’re going to have to pay me for my (scarce) time.”

But much of the debate is only on a philosophical level by career journalists trying to make extreme claims to get enough publicity to justify overpriced corporate speech fees. Hey, it worked for Tim!

The problem is that even when you look at the canonical examples for the argument for free, they don't always follow suit.

Is Google "Free"?

Google's free search results? They aren't free of self-serving bias, and that bias is expanding.

During an upgrade test of their Google Apps landing page (attempting to improve conversion rates on the PAID version) Google "accidentally" lost the link to the free version. After that issue got exposure the link came back, but it still shows the limits of free. The free option becomes more obtuse/confusing/obscure to make the paid option more appealing.

Free remains readily accessible if their are great hidden costs. But many services start off free, give people the perception they are transparent, and then start monetizing.

Free Can Be a Dangerous Word

Free is only free when you ignore the hidden costs!

McAfee analyzed the first five search results pages of 2,600 popular keywords across five search engines: Google, Yahoo, Live, AOL, and Ask. They analyzed both organic and paid listings and counted the number of links that led to pages that McAfee’s SiteAdvisor tool flagged as dangerous. The study ultimately reviewed more than 413,000 unique URLs.

McAfee’s study also found that certain categories of keywords were more riskier than others. Searches related to “lyrics” and “free” had both the highest average risk and highest maximum risk.

Tragedy of the Commons

Free is good at gaining awareness & distribution and in commoditizing competing products & services. Free also works if you are creating a platform you want others to build off. But it also sets the barrier to entry really low. Either you want to have meaningful value added relationships with paying customers or you don't. When you mix free and paid too closely the free people provide so much pollution that they destroy value.

  • look at the blog comments on any dofollow internet marketing blogs that do not require registration
  • look at the free SEO forums that have been polluted to bits, some of which where people sell stuff they don't have permission to sell
  • consider how Google ended supporting their free search API in flavor of promoting a useless one.
  • URL shortening services removed a bit of friction and became a huge spam tool

Free often promotes classic cases of the tragedy of the commons.

Copyfraud

Many people point at Wikipedia as a sign of the future. But Wikipedia takes content with significant costs, rewrite and/or directly plagiarizes it, and then wrap it in Wikipedia goodness. Unsurprisingly, the book Free re-wrapped a lot of Wikipedia in a hardcover and sold it for $27 (without attribution, naturally). Copyfraud for the win!!!

It is basic hedonistic economics 101: everything should be free except whatever pays ***my*** income. ;)

The Next Big Thing

Free quickly escalates a business up the user adoption curve, but it also leaves the business vulnerable because it is hard to build deep relationships, continue to add value, remove marketplace friction, stop spam, and do it all for free. As a free company gets bloated it creates opportunity for the next big thing:

There will always be a company that replaces you. At some point your BlackSwan competitor will appear and they will kick your ass. Their product will be better or more interesting or just better marketed than yours, and it also will be free. They will be Facebook to your Myspace, or Myspace to your Friendster or Google to your Yahoo. You get the point. Someone out there with a better idea will raise a bunch of money, give it away for free, build scale and charge less to reach the audience. Or will be differentiated enough, and important enough to the audience to maybe even charge more. Who knows. But they will kick your ass and you will be in trouble.

Most People are Short Term Focused & Greedy

Not only does free suck as a sustainable business strategy, but donation based systems rarely work well because most people feel entitled and ignore reality until it smacks them in the face. In the grocery store a few weeks ago I gave $5 for colon cancer research and the cashier was floored and wanted to announce it. Something that a huge portion of people will have problems with is not worth giving $5 for unless we can see the immediate return. Meanwhile the crooked US healthcare system charges you 10x normal rates if you don't have health insurance. Pay up, now or later!

Entitlement

Activate the mindset on the free pricepoint and entitlement comes about. And the perception of value is lower.

I remember an email I got about 6 months ago about a blog post I offered 18 months or so ago where I gave people free personalized SEO tips. The person commented in the email that most of the people who got the advice never implemented any of it. And why would they respect it? They got it free so they assumed it was worthless. Basic economics I guess.

If it is free people assume it lacks value and that you owe them free support.

At some point after you have enough exposure it makes sense to erect barriers to entry to cleanse the bottom 10% to 20% from your pool of potential customers. Will some of them complain? Absolutely. But in many cases they were not going to have a positive business or social value anyhow. Better to cleanse them out early than waste hours of your life dealing with those types of people.

What is a "User"?

Last week 1 person wrote a blog post about how I lost them as a free user when I required logging in to download our Firefox extensions. This person already had a free user account but did not remember their password and was too lazy to do a password reset. They wrote about "that’s where you lost me as a user" to which Sugarrae responded "And who cares. You’re a USER. Customers are who make him money. Considering you’re too lazy to reset a password and you believe you deserve this free tool as much as you deserve to breathe, you’ll never be worth keeping around from a business standpoint. People like you don’t go places." Harsh, but true.

Structural Change

There has been major structural change which leads to lower distribution costs and increased competition for attention. Both of which are driving down the upfront cost of consuming information.

But with the lower costs come hidden costs.

Hidden Costs

Media relying on free means that it needs a lot of exposure to keeps the lights on. This increases noise, hype, misinformation, and investments in culturally constructed ignorance. The fair price for free knowledge will be lots of hidden costs. Most free news won't be worth the price, but the trend has already been set. And the average person's view of economics and media are short-sighted and simplistic.

Buy tech stocks. This time it's different. Houses always go up in value forever. Follow the crowd. Eye on the buzz. Lemmings off the mountain.

We are creating a media ecosystem that is looking a lot like Idiocracy:

Media businesses based on "free" typically build a brand by offering unique high value content, charge premium ad rates, bloat out their content & water it down to try to goose the ad revenue & appeal to a bigger user-base, and eventually end up creating something that has no lasting value.

Maybe some forms of structured knowledge like college textbooks and science publishing are due for some type of major disruption. But sifting through the garbage online is not getting easier (unless you are quite sophisticated). Especially when you consider that the tools to do so are aligned with advertising interests. Trusting machines that are set up to exploit your personal flaws is a non-trivial cost which you will likely never be able to understand fully or calculate.

Economics to the Rescue

Real relationships still have cost. Once you have an imbalance between supply and demand price is the natural way to sort it out. Make it better than free and charge for it. You can further segment by offering a variety of products & services across the price spectrum and packaging it for different markets.

There are plenty of people out of work with plenty of attention but not enough income to live on. What is holding back many of them is thinking that they have to do everything for free. The web rewards free stuff with recognition, comments, links, emails begging for free personalized consulting, and lots of other noise...but then what?

Maybe rather than debating free there should be a few more articles on how to build small work at home businesses using the web. And maybe a few more on how to transition "free" attention into real profits. That part is just assumed by the career journalists/speakers, but what do they ever sell beyond articles, books, and speeches? Not everyone is going to be able to give $50,000 corporate speaking gigs.

There are lots of legitimate ways to make money using the web, and they rarely get any coverage unless they are hyped or mischaracterized. Tell us how we can make a living shooting videos of our "mean kitty" and debate the philosophy of free. But then again what else should we expect from FREE media?

Who is the #1 Domainer in the World?

Obama has been known to use domain names to go after emotionally charged empty words that are easy to support (like change), but now the government is going after commercial keywords like cars.

Cars.gov was launched on June 30th and is already ranking #3 in Google for cars!

What does it do to the value of cars.com when cars.gov is a co-opted business deal between the government and select auto companies (which the government may have confiscated some of your money to prop up and is now propping them up again via rebates and direct marketing to compete directly against you once more)?

Who has a link network large enough to compete with the United States government when they are at the core of what Google considers to be the clean & trustworthy parts of the web? In 2007 Matt Cutts stated:

But, certainly, all of the things that have good qualities of a link from a .edu or a .gov site, as well as the fact that we hard-code and say: .edu or .gov links are good - and when there are good links, .edu links tend to be a little better on average; they tend to have a little higher PageRank, and they do have this sort of characteristic that we would trust a little more.

(Update: Google's Matt Cutts stated there was no hard coding of .edu and .gov links & stated the above quote sorta came out of a mis-interpretation or transcription error on a run on sentence.)

Imagine launching a 1 word domain name late into 2009 in a multi-billion dollar field and ranking it above the fold in less than 2 weeks. The government just did that. And they can do it at will. Over and over again. For free :)

Now if you invest in a big keyword rich domain name you not only need to worry about Google and the market, but now you have to worry about how the government might start competing against you.

What might happen to the value of mortgage.com or credit.com or health.com when the government launches the equivalent government portals co-sponsored by whatever relevant multi-billion dollar corporations pitch the idea to a congressman from their district?

If the equivalent .com sites are thin arbitrage sites they will gain value as misdirected visitors stop by. But longterm the trend has to corrode value of domain names. If they are real sites they may lose out by finding themselves below the fold for their own brand if the government pushes hard enough.

Once politicians realize the value of domain names how long will it be before there are .gov domain names for every aspect of life? Diet.gov anyone? Are you ready for love.gov?

Staying Motivated Running a Virtual Business

I've been self employed most of my life and once in a while, I hit the motivational pit. Lack of motivation was easier to combat when I ran a business with customers. Being accountable for my actions drove me to get up early in the morning and commit my end of the bargain.

However, running websites and publishing premium content is an entirely different animal. I've been doing it full time for almost 4 years now and while we're making a decent living out of it, my motivational juice has dried up. It has nothing to do with lack of passion. I truly love what I do and would not trade it with any other job. It is tougher to maintain a routine when you have no customers because sometimes they can be hell to deal with and that is enough to keep you alert. I also think contentment plays a role in ones waning motivation in business. I've been happier in the last 8-9 months and not only did that bleed my motivation, it also packed a few pounds around my waist and thighs.

I wrote this post to share what I did in the last couple months to reverse the trend and revive some of my motivation back.

1. Create a to do list DAILY and be accountable for every item. Aaron does a good job with this and it rubbed off on me.

2. Have variety with work duties - Lately, I've been doing a lot of offline marketing and it's absolutely awesome because I'm not as tied in front of the computer.

3. Associate with like minded people - It's better if they're more successful than you :) A few months back, Aaron and I met up with Andrew Frame of the Ooma fame. His entrepreneurial energy was contagious and his product, disruptive. I guess I'm extra fascinated with his company because they now carry Ooma at Costco and...it's a tangible product. Andrew is a forum member and it made me proud to see a lot of high caliber minds at our forum.

4. Reward yourself - Only after you've completed the tasks in the to-do list. You will also realize that completing the tasks is already a reward in itself. Fulfillment can be addicting and soon, you will back on track with your motivation.

Pages