Freemium Publishing & Sustainable Business Models

Here is a great speech by Chris Anderson about how reputation and attention are becoming the new economies upon which much of the internet (and potentially offline) world may be based upon.

Freemium consists of giving away value (and possibly wrapping it in ads), as a lead generator to sell premium products and services. The model minimizes consumer risk by allowing them to become familiar with and reliant on the service before paying for it.

A Startup Nation article explains why the model is so powerful:

David Beisel, principal at Masthead Venture Partners in Cambridge, Mass., says the freemium model is attractive to VCs for the same reason it’s attractive to entrepreneurs. “Giving away a free version of the service allows consumers to not just learn about it through collateral or a free trial,” he explains, “but it presents them the opportunity to fully adopt the service and incorporate it into their lives.

“Those types of customers are ones who begin to evangelize the product to others. Entrepreneurs then greatly benefit, as powerful and inexpensive word-of-mouth marketing kicks in.”

One of the things I believe is that just like services that move toward free, all forms of content (even specialized high value niche content) will follow the same path. Information that is sold as a product (not a service) will keep seeing its margins decline as self satisfying hollow chucking and local substitution (ie: wikipedia editors rewriting your content, or someone uploads it to a torrent site) drive the value of most information to nothing.

People buy the reputation, experience, story, and relationship. It is more emotional than logical, and so publishers will become interactive media artists.

Video link via Seth.

Pharmaceutical Research Information Properly Optimized

The WSJ published an article about the fraudulent research sponsored by the pharmaceutical companies which push antidepressant drugs on children:

A total of 74 studies involving a dozen anti-depressants and 12,564 patients were registered with the FDA from 1987 through 2004. The FDA deemed 38 of the studies to be positive. All but one of those studies was published, the researchers said.

The other 36 were found to have negative or questionable results by the FDA. Most of those studies -- 22 out of 36 -- were not published. Of the 14 that were published, the researchers said at least 11 of those studies mischaracterized the results and presented a negative study as positive.

The NYT is publishing custom branded content to help these advertisers. And, from a few months back, here was Google's take on health marketing:

News reporters may focus on Pharma’s annual sales and its executives’ salaries while failing to share R&D costs. Or, as is often common, the media may use an isolated, heartbreaking, or sensationalist story to paint a picture of healthcare as a whole. With all the coverage, it’s a shame no one focuses on the industry’s numerous prescription programs, charity services, and philanthropy efforts.

Many of our clients face these issues; companies come to us hoping we can help them better manage their reputations through “Get the Facts” or issue management campaigns. Your brand or corporate site may already have these informational assets, but can users easily find them?

We can place text ads, video ads, and rich media ads in paid search results or in relevant websites within our ever-expanding content network. Whatever the problem, Google can act as a platform for educating the public and promoting your message.

Prozac vs Tryptophan - On June 15, 1993, the FDA Dietary Supplement Task Force published a report on the work it had been doing in the area of developing FDA policy around nutritional supplements. On page two, the report admits, “The Task Force considered various issues in its deliberations, including... what steps are necessary to ensure that the existence of dietary supplements on the market does not act as a disincentive for drug development.”

This is where the manual editing of search results gets tricky. The multi-billion dollar company rarely gets edited, but in many cases their information is much less honest than that provided by the independent PageRank 4 website

Alternative Energy, Alternative Media, & Asset Bubbles

If you have ever wondered how the mainstream media works, watching Manufacturing Consent does a great job of displaying its sordid underbelly. The bias is not always this obvious, but it is always there:

The most recent issue of Harper's has an article by Eric Janszen about financial bubbles throughout US history named The next bubble: Priming the markets for tomorrow's big crash. A couple key quotes:

We have learned that the industry in any given bubble must support hundreds or thousands of separate firms financed by not billions but trillions of dollars in new securities that Wall Street will create and sell. Like housing in the late 1990s, this sector of the economy must already be formed and growing even as the previous bubble deflates. For those investing in that sector, legislation guaranteeing favorable tax treatment, along with other protections and advantages for investors, should already be in place or under review. Finally, the industry must be popular, its name on the libs of government policymakers and journalists. It should be familiar to those who watch television news or read newspapers.

The media rides the story up and rides it back down. We always need something to talk about. It happens to the media offline just like it does to niche publishers online. But the memory and analysis are short and shallow, quickly pointing a finger at a false cause, fixing symptoms like antidepressant drugs do:

The U.S. mortgage crisis has been labeled a "subprime mortgage crisis," but subprime mortgages were only a sideshow that appeared late, as the housing-bubble credit machine ran out of creditworthy borrowers. The main event was the hyperinflation of home prices. Risks are embedded in the price and lurk as defaults. Even after the faith that supported a bubble recedes, false beliefs continue to obscure cause and effect as the crisis unfolds.

It puts the formation of the alternative energy market in a fascinating perspective, especially as I finished reading about the demise of ACA and hung up the phone from an automated call from a sleazy telemarketer company calling me at 8pm, stating their partnerships with non-profits to help consolidate the debt that I don't have due to the country's current credit crisis.

When economic fraying appears at the weak edges of the market it hints that more is to come. Long time bulls are turning bearish and the stock markets are hurting worldwide. And so history repeats itself for the people, yes.

10 Things Yahoo! Search Must do to Become Relevant

Yahoo!'s Downward Trend

Yahoo! killed off their brand universe project, and recently fired 30 people. Rumor has it that about 2,000 more layoffs might be coming soon. Yahoo! shares are nearing $20, trading at $20.78, and giving them a market capitalization of $27.8 billion.

This WSJ article highlights that about half of Yahoo!'s value is in cash and equity stakes in Alibaba and Yahoo! Japan. Over the last year Yahoo! lost significant momentum and marketshare in search. They need to outsource search and search ads, fire a bunch of employees, gain search marketshare, or there is going to be a buyout or merger before the year is out.

Pageviews Still do Not Have Much Value

Sidebar: to anyone hyping the value of pageviews and social media, think of how many pageviews Yahoo! has. If you pull out the value of Yahoo!'s large equity stakes in other companies and cash on hand, Amazon and eBay are each worth about 2 to 3 times Yahoo!, and Google is worth about 13x.

10 Key Ideas Yahoo! Needs to Implement Tomorrow (or Sooner)

After seeing the underwhelming launch of Wikia Search, I think Yahoo! should push further in human aided search. Relevancy is based on perception and marketing. Yahoo! needs to do the following if they want to compete in search:

  1. Increase the relevancy of their directory by actually featuring it (the directory looks like a sidebar to a blog that occupies most of dir.yahoo.com), and by becoming more selective with what sites they accept. You can appreciate their bad marketing of the Yahoo! Directory by the fact that the Google Directory (a DMOZ clone) has a higher PageRank.
  2. Yahoo! is testing integrating Del.icio.us data in their search results. Brand Yahoo! search as human edited safe search and find a way to pay end users for their contribution. Payment does not need to be monetary. Take a look at the success of Yahoo! Answers and Del.icio.us and apply those toward search. Google gives Checkout advertisers free ads and a higher ad CTR (which leads to a lower ad cost). Win search marketshare from your users by giving them rebates on your other products as well.
  3. Create a branding and awareness campaign around the new Yahoo! Search. Hire someone to do a fake study proving that Yahoo! Search is more relavant than any of the other players. Make sure Ask or Microsoft is ranked #2 ahead of Google.
  4. Let users comment on search results AND on listings in search results. Controversy surrounding this will lead to more people talking about and evaluating Yahoo! Search for quality.
  5. Launch a new toolbar with a meter like PageRank in it...call it YourRank (or something the emphasizes to the user) that it is their web and what they like. Heavily push that branding message to users locked into Yahoo! email, Yahoo! Stores, and other verticals they interact with.
  6. Create a well branded specialty search for bloggers with innovative features that make it easy to follow the conversation both ways. Also launch creative ideas to buy mindshare with other high authority communities (universities, open source projects, etc.).
  7. Easily allow advertisers to do keyword research on Yahoo! outside of while they are setting up search campaigns. Create a reliable publicly accessible keyword tool which actually markets the Yahoo! Search product.
  8. Give away a lot of useful search market data (like Microsoft recently did with their Ad Intelligence plug-in).
  9. Put the Yahoo! brand on the millions of syndicated domain landing pages they power each day.
  10. Increase the relevancy of their contextual ad product and increase payouts to 100% (buy marketshare) BEFORE Microsoft openly launches their network. Perform case studies with publishers who saw their Yahoo! monetization go up AFTER switching from AdSense (and other inferior networks) to the NEW Yahoo! Publisher Network contextual ads program. Perhaps pay key leading bloggers 150% just to get them using, talking about, and giving feedback on your ads. Buy marketshare...

How Could Yahoo! Become Relevant?

Do you still use Yahoo! Search? What could Yahoo! do to make you want to use them and talk about their search product?

Web Publishers: Are You Ready for Your Ad CPM Rate to Drop 30% in 2008?

Carl Fremont of Digitas thinks their might be online CPM rate contraction in 2008. Google helped provide one form of CPM contraction when they changed what part of an AdSense ad block is clickable. Markus Friend said that knocked his CTR down by about 60%.

Markus Friend also highlighted that Google controls about 40% of the (heavily consolidated) ad market:

90% of Advertising revenues are made by the top 50 sites and the top 10 sites take 70% of that, with google taking 40% of all Online US advertising.

This CPM compression is going to cause many late movers to crank out content with more ads on it, further lowering their CPM and direct readership until they are financially insolvent. But then again, the web could use another bust cycle to clean up the meaning of the word "content". Shoddy intrusive ad networks like NetAudioAds should not be featured as the next big thing in the WSJ.

In a recent interview, Nick Carr said he expects the ad consolidation trend to continue

It's the aggregators that are the big winners, at least in economic terms, not the legions of individual contributors.

Over the past 20 years, we've seen that the automation provided by computer systems has tended to concentrate wealth in the hands of a small slice of the population. I expect that trend will only accelerate in the years ahead. If you're one of the digital elite, you've got it made. If not, the prospects are less bright.

What is the solution for publishers? How do prevent yourself from being absorbed by the commons? Develop meaningful relationships, be remarkable, and sell direct. Hugh on owning an idea:

Social Markers are a prime form of social shorthand, that people use to STAKE OUT the ecosystem they're occupying. So why do I find this such a useful term for marketers? Because obviously, if your product is a Social Marker in your industry ecosystem [the way the iPhone is in the mobile world, or Starbucks is in the coffee world, or Amazon is the book world, or Google is in the search world, or Whole Foods is in the supermarket world, or Virgin is in the airline world, or English Cut in the bespoke world etc etc] you will have an AMAZING competitive advantage to call your own.

And if the product your company makes is not a Social Marker, I guess the first question would be, "Why the hell not?" Quit your job and start over.

One of the easiest ways to claim an idea is to turn its launch into an event, and differentiate it from everything else you are doing. Buy the matching domain name if you can. :)

Bonus cool link: Bill Slawski mentioned a Yahoo! patent about moving away from the random surfer model to a user sensitive PageRank. Now if they could only apply some good ideas in the SERPs. And no, this does not count. :)

Conference Burnout

I think conferences are great for coming up with business ideas and making meaningful friendships and business relationships, and I would not have as many opportunities as I have now unless I went to many conferences back in the day. But I think I have been going to about 8 or 10 conferences a year for the past couple years and have got burned out on them. I am going to be at Elite Retreat this year, but am hoping that I can take a break otherwise.

Appreciating Conference Saturation

This past week Elite Retreat was announced and I turned down speaking requests for 4 other conferences! It seems I could do nothing but speak at conferences, but I just have too much fun playing online and see too much opportunity to have to travel once or twice a month. And conference overload leads to burnout, a line I am near more often than I should be.

Appreciation of Online Assets

In the last few years I have seen

  • the lowering of the value of typical reciprocal links
  • the lowering of the value of most directories
  • drastic reduction in cost of market research
  • sharply increased domain prices (some people have offered enough to make me a seller, and I get offers about once a week from a rather small portfolio)
  • increased cost per click prices
  • buying PPC ads getting harder due to relevancy scores that try to prohibit non-brands from advertising
  • sales cycles getting more efficient
  • the creation of shaddow brands to allow businesses to be bolted on to free offerings that build good will and reduce their marketing cost to zero
  • increasingly complex information formats (both free and paid)
  • the saturation of markets that were largely created AFTER I got into SEO
  • quality links becoming tougher to get (you can see this with how the media is linking internally where they used to link out...you appreciate the trend even more when a few friends send you some private internal documents from said companies)
  • increased time commitment to create valuable brands due to increased market competiton (in some rare cases even pure spammers are creating good content)
  • people becoming more cynical about content quality due to linkbait attention whoring
  • hand edits wiping out once highly profitable websites that were cleaner than competing ones own by large corporations
  • the move from one-time sales to subscription based pricing

I still have a few tricks and ideas that offer an amazing ROI, but as more people use them the ideas will see their ROI approach zero, unless I look for ways to layer real value on top of them. And it is hard to layer real value without committing both time and capital to the project.

Comparing Online ROI vs Offline ROI

A few weeks ago my wife held a meetup for bloggers where she and I gave away tons of tips to people with no sales pitch. I also paid for dinner for about 30 people. Out of that mini-conference type event I think only 1 blogger even mentioned it online. Most expensive paid link ever. ;)

When I went to the Blogworld Expo I think there were about 30 or 40 people in the audience. And going to the conference cost me a couple days of work. In about the same amount of time I was able to create the Blogger's Guide to SEO and market it. It got a couple thousand inbound links, over 1,000 bookmarks, over 50,000 reads, and videos I embedded in it got about 300 hundred to 600 clickthroughs to YouTube from my article.

Your Thoughts?

I have way too many ideas and way too little time to implement them. In some cases I have partnerships and my wife is doing lots of development stuff now too, so both of those help, but do you still get the same ROI out of conferences as you did when you first started going to them? If not, what do you do in place of them where you find better ROI?

Do You Put Dates in Your URLs?

I wrote an article for Search Engine Land about why I do not like using dates in URLs.

One more reason I just remembered why dates in URLs are bad is that sometimes after you become popular re-releasing an old article that you published before you became popular is an easy way to come up with new content for your readers.

Do you use dates in your URLs? If so, why?

Triggit - the Easy Way to Monetize Accidental Rankings

Since Google largely tends to favor ranking informational websites over commercial websites, some authoritative blogs tend to rank for valuable queries based on posts they make in passing.

Even if you had no intent to monetize a post, it just became easier to monetize accidental rankings. If you use analytics to track your stats and notice that you start ranking for some good keywords you can use Triggit to embed links to merchant products directly in the text of your blog post.

Shoemoney created this quick video to show how Triggit works

Unlike the automated ad solutions like intellitxt or AdSense, these Triggit ads

  • look like other regular links on the page (so they should get a high CTR)
  • can easily be applied on a page by page level (so you do not have to clutter up every page to monetize the few pages that can make a lot of money)
  • link to products recommended by the editor (to preserve editorial integrity)
  • can link to merchants that pay via affiliate payout or CPC (offering multiple monetization models)
  • allow you to keep your pages clean (and easy to link at) until they rank, then have you add monetization after you have a leading market position for related keywords

Triggit ads are easy to set up and should require little maintenance on the end user's side, but they are still a small start up, so if you start doing well with them make sure you remember which pages do well so you can keep monetizing the pages if the Triggit partnership stops working, and so you can track which pages you should try to monetize more aggressively and/or build links to.

As blended semi-editorial in content ad networks like these evolve, the distinction between optimization and spam blurs. And since Google has a similar product, it is going to be hard to view this in a negative light without looking hypocritical in the process. From Google's pay per action page:

Text links are hyperlinked brief text descriptions that take on the characteristics of a publisher's page. Publishers can place them in line with other text to better blend the ad and promote your product.

For example, you might see the following text link embedded in a publisher's recommendatory text: "Widgets are fun! I encourage all my friends to Buy a high-quality widget today." (Mousing over the link will display "Ads by Google" to identify these as pay-per-action ads).

Though the maximum length of a text link is 90 characters, we've found that shorter links perform better because they allow the publisher use the link in more places on her/his site and in different context. The maximum length is 90 characters but less than 5 words is best. Even better, just use your brand name to offer maximum flexibility to the publisher.

SEO Kaleidoscope: Exploring the various facets of search engine optimization

Guest Post by Hugo Guzman

Here’s the thing about SEO. Everybody thinks they’re an expert.

From the greenhorn working out of their (or their parents’) garage, to the recent college grad working in the marketing department of Fortune 500 corporation, to the seasoned and often burned-out veteran working at a name brand interactive agency, there are literally hundreds if not thousands of “search engine optimization experts” both in U.S. and the world at large.

And the reality is that very few of them really understand what SEO is all about. Sure, a lot of people know what keyword research is, or how to mine for link targets. But true optimization goes much deeper than that standard set of deliverables.

I currently work for one of those brand name interactive agencies, Zeta Interactive, and if there’s one thing I’ve come away with from my experience in this field it’s that finding and retaining good SEO help is not easy. Both from a site-side and link-building perspective, the workload is extremely heavy, often forcing SEO employees to choose between quality and timely delivery of recommendations. Furthermore, interactive agencies have a nasty habit of failing to take true ownership over the clients they manage and viewing SEO with a pair 2002 glasses, making the job of a truly scrupulous SEO purist extremely demoralizing at times. Add a high level of competitiveness among agencies and the result is a high level of turnover and relatively low number of truly qualified applicants. And did I mention the endless stream of meetings, calls, presentations, and contractual legwork?

When one of my colleagues ponders the cause of this most exasperating of working conditions, I always offer up a painfully simple response; all of the really great SEOs don’t need a day job.

What do I mean by that? Well I’ll tell you if you promise not to get offended. And before I do, please bear with me as I explain a little bit about my own SEO background.

In my former life, I was a salesman. I hated my job and was looking for a more fulfilling way to make a living. A client of mine turned me onto SEO back in 2002, explaining to me just how despite a six-figure advertising budget and a team of marketers and programmers he was simply unable to rank organically for the terms associated with his products. The client basically told me that if I could figure out how to do that for him, and others, that I could probably make a whole lot of money.

That sounded like a plan to me.

Fast-forward to 2004. After roughly two years of working for local search firms in Miami, taking on my fair share of small consulting clients, creating small personal web projects, and writing as much as I could in the various SEO discussion forums, I landed a gig in the marketing department of CBS Sportsline as an SEO coordinator (among other things). I felt like I had finally made the big time. No more foraging around for small business contracts with little monthly budget. No more collection calls to delinquent clients. I was now in charge of SEO for a Fortune 500 company. I should be on easy street from here on out, right?

Wrong.

I quickly found out that corporate bureaucracy and office politics prevented me from implementing many of the most cutting edge techniques that would have given sportsline.com the competitive advantage it needed to set itself apart in the organic space. Mind you, this lack of implementation wasn’t due to incompetence on my part, because I did so well at my position that I was quickly put in charge of cbsnews.com and various other related properties, and was retained by CBS Interactive as a consultant after resigning from my position in the summer of 2005. It was just that certain individuals within the organization were either too lazy or too shortsighted to understand the significance of SEO in terms of both traffic and brand awareness.

Ironically enough, many of Sportsline’s stiffest competitors, specifically in the uber-competitive “fantasy” sports genre, were non-corporate entities that were able outmaneuver corporate behemoths like CBS due to their SEO agility and vision.

So I got to thinking, “man, these independent site owners are working for themselves and whipping the pants off the big boys. Now that’s what SEO is all about!”

Mind you, all this time, I had been developing my own small sites and working feverishly to establish a presence in the major SEO communities such as WebmasterWorld, SEOchat, and several others. I wrote features for SEOchat, served as a consultant to various prominent entities (mostly in the paid link arena) and began to make connections with other bright SEO minds like Rand Fishkin and Aaron Wall.

Little did I know, that soon thereafter, guys like Rand and Aaron would make a permanent mark on the SEO community and establish themselves as true SEO rock stars.

I, on the other hand, chose to pursue an entrepreneurial opportunity of my own, accepting a position and a majority stake at a startup by the name of Real Football 365, Inc. Based on my experience at Sportsline, I figured that it would be easier to reach the Promised Land in the sports genre than the SEO genre. Plus I happen to absolutely love football!

It was while working on www.realfootball365.com that I learned what true SEO is all about. Not so much because of my efforts or results with that site (hell, that site still has plenty of SEO shortcomings) but because I gained access to dozens of successful site owners that make a comfortable living doing something that they love. And the best part is that they’re able to dominate competitors with much deeper pockets and diverse resources because of their know-how in the organic search space.

For my own part, I learned just how important a role content plays in SEO (hint: Google is telling the truth. Content is king). I also experienced the joy of working on something that was at least partially my own and the freedom of experimenting with the most radical of SEO-related initiatives.

Most importantly, from a business perspective, I learned the value of developing professional relationships with industry peers and how catering to your base of users, whether they be customers or readers, is a crucial SEO skill. In fact, there are many skills that seem vaguely related, or completely unrelated, to the SEO discipline but are in fact the centerpieces of a truly successful SEO campaign.

Aaron often discusses some these facets on this very blog, but I feel that many enterprising optimizers soon forget the lessons being offered up, giving into the ever-present allure of keywords, meta tags, and paid link considerations. I’m not saying that traditional SEO skills aren’t important, but rest assured that the difference between the average “SEO expert” and guys like Aaron does not lie in the ability to properly construct a title tag.

So what did I mean when I said that the great SEOs don’t need a day job? It’s simple. Great SEO requires an entrepreneurial spirit and an understanding of the underlying business and marketing considerations that will help a particular company be successful. Failing to understand this, whether you’re a garage marketer, in-house optimizer, or agency SEO, will ensure your continued failure to ascend from good to great.

I think about this every day as I juggle multiple clients at my agency gig up here in NYC and continue to consult for realfootball365.com from a distance, hoping that small site eventually pays the way to my early retirement and to that ultimate personal jump from good to great. In the meantime, I’ll remember my humble beginnings and remind my coworkers to avoid the explicit ineptitude that made me laugh at agency SEO proposals back when I was an in-house evaluator.

If you’re also in the business of “selling” SEO (whether to small businesses or large corporations) or have otherwise fallen short of my definition of great SEO, don’t be offended. Just continue to pay close attention to guys like Aaron and always remember that some of the greatest SEO minds of all time don’t even hang out in SEO hubs like Sphinn.com or WebmasterWorld. They’re busy implementing new business initiatives and raking in the spoils of their non-SEO related web empires.

What do You do When Affiliates Call You a Scammer to Sell Your Product?

To be honest, I have used the "scam or not" angle before when trying to pull in traffic for something and have called stuff a "scam" when I did not like it, but I have never called something a scam right before trying to sell it.

Is this a common affiliate technique? Would you allow it? Does it bring in skeptics that never would have bought? Or does it taint the brand too much?

Pages