Creating the Ultimate Resource

I recently took another peak at Rand's Beginners Guide to SEO, and think this is one of the most useful points to SEO (worth noting over and over again):

One Great Page is Worth a Thousand Good Pages
While hundreds or dozens of on-topic pages that cover sections of an industry are valuable to a website's growth, it is actually far better to invest a significant amount of time and energy producing a few articles/resources of truly exceptional quality. To create documents that become "industry standard" on the web and are pointed to time after time as the "source" for further investigations, claims, documents, etc. is to truly succeed in the rankings battle. The value of "owning" this traffic and link source far outweighs a myriad of articles that are rarely read or linked to.

Rand's point there is exceptionally valid. As the amount of information available increases what is link worthy changes. I am sure there will always be exceptions to rules, but in a new market a link list may be link worthy, then as it gets more established a directory might be useful, but then as it gets even more competitive people like editorial content, quotes and specific reasons why cited resources are important. Then some may eventually expect focused regularly updated channels.

While the core message of most internet marketing information sites may be exceptionally similar (containing the following ideas)

  • be original

  • be interesting
  • it is all about the reader

it helps to come up with something that defines success on your own terms from your worldview. For example, Brian Clark recently gave a free viral copy report, trying to define viral content in the terms of a copywriter who understands blogging. It helped to add the with blogging part to his idea because Seth Godin already snagged the free viral content market position with Unleashing the Ideavirus.

Once you grab a market position it is hard to lose unless you become lazy and/or uninspired, or create massive barriers to distribution.

Digg the Wikipedia Editors: a Bunch of Flamers!!!

Since running Threadwatch I realized I am probably not the strongest community leader, generally having a hands off mentality. I tend to find the most entertaining threads at Threadwatch are very flamy in nature. As the person running such a site it is hard to derail flames while they are causing active heated discussion. While Brett Tabke has never done anything wrong to me personally (in fact he has generally been rather cool with me multiple times) TWers roasted Brett pretty bad in this thread and it even caused the following comment love this thread, everyone can sigh in relief, the old TW is BACK baby!

I think in small niche communities flames cause more people to cite more resources and better information to try to prove their points. Sure it is easy to get irrational, but that thread linked to above has links to and quotes from so many useful topical resources. But as decentralized communities widen out it seems it is easier to get more irrational quicker. Things seem to become more of an overgrazed commons fast.

My old roommate tended to view information on the web with a sense of purity, but when you look at Danny Sullivan needlessly getting flamed on Wikipedia and then again at Digg it makes you wonder if leaderless community sites only obviously fail in topics you know well, or if they are bad across other topics as well.

Without flames and emotions can communities exist? Can people debate without occasionally going after each other? Can people get past their differences if the communities are rather broad in scope? If communities get too broad can we get past our lack of trust?

Surely the controversy offer link opportunities that should have their motives questioned, but when the Wikipedia editors flame Danny Sullivan and naturally cite this site as a resource for their Free Republic page (which is a political ideology that is not mine) and do not cite it for the SEO topic isn't something screwed up? How pure is the information? How well does THAT scale?

And I am not whining about not being able to get a link, I already have a few and know some of the workarounds, but the point is more that if they drive away people like Danny Sullivan (a guy referenced by Larry Page & Sergey Brin when they were founding Google) then who - other than novices or self promotional spammers - do they expect to contribute to the Wikipedia search section?

Every Site is a Wiki

If you think of other sites as wiki's it is easier to get links. You just have to think of how you can become an editor for them.

  • Even whining gets attention (so long as it has outbound links in it).

  • http://www.federalbudget.com/ - linking opportunity in the page footer? How many people are willing to trade authoritative links to help spread their message?
  • Did you know that Mathworld could use help on their Markov Chains page?
  • Did you know they state exactly what they could use help with?
  • Did you know that they cite external references on their pages?
  • It doesn't get much easier than that, with people telling you exactly what they want. Create the external resource, fix up the page, and then cite yourself - or have a friend involved to make it seem less suspicious or less self promotional. :)
  • How many other sites need that type of help? What search queries could be used to help find them?
  • Did you know that Wikipedia profile pages and talk pages get indexed (and old talks get archived and indexed)?

Links Links Links

Here are links to a bunch of resources I recently found interesting.

Mixing Organic SEO and Pay Per Click Marketing

SEO Question: What is the best way to determine what resources should be put into pay per click marketing versus organic SEO?

SEO Answers: There are a near endless number of factors in determining how you should spend your marketing money online. The good thing about search is the implied intent while people are searching - which can lead to quick feedback on efficient accounts, but there are certain businesses that are hard to sell via search.

This site ranks fairly well via search, but most of my conversions come from other marketing mechanisms because there is so much hype in online marketing and so much distrust toward marketing ebooks. About the only search terms that convert for this site are searches for my name or the official name of the site (part of that is also because the brand name of this site is rather generic in nature). When selling unbranded commodity based products at low cost I think search works much better than expensive products or services that require building trust first. If you build a brand it makes it hard for competitors to compete on your branded terms because your conversion rate will be so much higher on the branded searches.

I think prior to determining how you break down your marketing spend you first have to determine what your short term and long term goals are. Do you want to rank for certain competitive terms in Google? Is your goal to get a certain amount of traffic? A certain amount of profit? Develop a brand or market reach that allows you to profit indirectly?

Some business models work great with pay per click marketing. Particularly small uncompetitive niches or high value markets that do not have much advertising depth. Using PPC to market in local niche markets tend to offer under-priced leads. In many markets people bid on the most common terms but leave off higher value related terms. Also some markets are far under-priced since PPC is newer there. Based on talking to a few friends I think PPC in Germany on average would offer higher returns than PPC in the UK or US.

Some business models work horribly with pay per click marketing. Particularly businesses that have no recurring income streams and/or lower product prices in a market crowded by competitors with higher price points or higher profit margins. If you have a product which may be priced out of the more common high value terms you still may be able to find a few niche terms and bid on your brand, but you may need to rely more on organic search for traffic in this scenario.

Within pay per click marketing I have seen some topics where the Google AdWords ROI is much greater, but, more commonly, Yahoo! has less reach but greater ROI. Because of differences in how their systems work it may mean that leads which are prohibitively expensive in one channel may be cheap in another.

Since right now MSN has few ad distribution partners and is still in beta they should have some of the cleanest traffic and least competition within their new beta system. But they may not have much traffic in some markets due to their small search market share compared to Google or Yahoo!

To do pay per click well you really have to track your conversions so you can calculate your lead value / income per unique visitor. If it is hard to track the exact lead value it is important to find a proxy for value. If your costs seem prohibitively expensive and your business model is similar to competing sites you need to look at what is going wrong in your conversion process. Competitive PPC markets force you to be more efficient, which helps you woth conversions on both PPC and organic search.

Many non search ads are also sold through the PPC interfaces at the major search engines. Cash rich companies or exceptionally efficient businesses may consider bidding low on contextual ads to help give them a brand lift. Since many of these ads have a low clickthrough rate you can get hundreds of thousands or millions of impressions for a few hundred dollars. Increased mindshare leads to greater search volume, so the contextual ads play back into your PPC and organic search marketing campaigns.

There is an appeal to the concept of retail without the risk, or turn key operations, but a business without risk is a business without growth or purpose. Even if things seem like they are churning along smoothly with pay per click marketing the players may change the rules of the game, and overnight many of the terms and techniques that were once exceptionally profitable are less so. In much the same way they want to keep noise out of their regular search results to keep them relevant they also want to keep ads relevant. And then competitors can enter the market and shift the game plan overnight as well. This can happen in organic or paid results, so using both can help lower your risk from things going wrong with either, plus you can take information your learn from either discipline and use it to refine the other.

As far as organic SEO goes I could write a 100 page long post that nobody would read (or perhaps I could sell it as an ebook and then people would read it), but generally the four major questions are:

  1. Should I do PPC? is composed of the following elements:

    • Do I have enough cash to at least give PPC a try?

    • Does my business model preclude PPC?
    • If so, are there ways I can improve my business model?
    • You can learn a lot from PPC, like market value estimates and what terms are really important. I think just about everyone should try and track PPC, at least for their own brand names and some of the underpriced edges of the market (although I think it is best to stick with the major players - Google, Yahoo! and MSN Search).
  2. Is there enough traffic to justify outlaying an SEO expenditure?
  3. Can your site compete in Yahoo! and MSN?
  4. Can your site compete in Google?

One way to test how much traffic there is for a given keyword phrase or group of keyword phrases is to start up a test Google AdWords account. If you need a primer on PPC marketing my free PPC tips ebook may be of use.

You can also estimate the size of a keyword market using keyword research tools, although many of them have sampling errors due to small search volume or inflate the search volumes of the most competitive keywords due to automated traffic sources.

If you learn SEO yourself and are in a small niche market you may be able to do it for a hundred or a few hundred dollars. But also do not forget the value of your time. SEO Moz also has a free keyword difficulty estimation tool which some people may find useful.

If you outsource SEO it is hard to find someone who is honest and willing to give you personalized attention unless you can afford a decent spend. Some people may not know what their work is worth and be willing to work dirt cheap, but if you are paying less than $1,000 you probably have about a 95% chance of being disappointed. Depending on your market the cost can scale up to a much larger number. Some people spend hundreds of thousands of dollars a year.

With MSN it seems that just publishing content, using targeted anchor text, and getting low quality links (like links from junky general directories and article syndication sites) is all you need to do to rank. Yahoo! is the same way, although they are a bit more advanced than MSN search is.

With Google, to compete in saturated markets, you need to have an old trusted domain name, or be able to come up with ways to get natural citations from quality sites - and even then it helps as the site ages.

There are ways to get some quality links that may seem like natural citations (like perhaps links for donating to related charities) but the easier it is to get a link the quicker that source will get spammed out. The more abstract your donations are the harder it is for competitors to compete with you. Realistically all links occur due to donations. Creating funny, useful, or compelling content is in a sense a donation to whoever reads it or watches it.

If you are in below-the-radar industries and are creative some of your links can stick for an extended period of time, but if you are competing in savvy fields you also want to ensure you get some legitimate citations that would be hard for your competitors to duplicate. Also keep in mind that if you get exceptionally powerful links via creative means some people in other industries may do research to see what other links you have, and may even start competing in your industry.

You need one or more of the following to compete in Google:

  • a brand that you can leverage

  • viral marketing
  • a rabid following that you can contact
  • influential web friends who can help spread your message

In non competitive markets you still may be able to do well in Google right away, but the keys there are to make sure you mix your link anchor text and also create content that is long tail in nature.

As stated above, the budget mix is going to be hard to come up with exact percentages due to various competitive landscapes and different business models working better with different parts of the search space. If a site already has a large brand it is important to make sure your content management system is working well with search and your site is getting well indexed.

For just about any long-term website I would recommend doing at least the following for organic SEO either before or in conjunction with starting a pay per click account:

  • Unique page titles on each page. If you have a huge branded content site and were not doing this you may see your traffic double just by placing unique titles on each page.

  • Ensure your site is getting well indexed (which has multiple parts to it):
  • Ensure you do not have duplicate content issues
    • each page has unique content on it

    • the same page is not available at multiple URLs
    • the PageRank should be the same at site.com and www.site.com (or at least they should not be different numbers unless one of them is 0)
    • when you did the site searches mentioned above you did not see the exact same content over and over again listed many times in one search result page
    • if you have many pages indexed in the major search engines you should probably be fine on this front.
    • also make sure that your Google listings do not have the words "supplemental result" near them. Those are typically caused by things like orphaned pages or duplicate content.

Rand Interviews Black Knight

Rand interviewed Ammon Johns (Ammon is also known as Black Knight, and is one of the most respected names in the industry):

Pepsi don't go to the same ad agency as Coca Cola and say "I want the exact same ad Coke just ran, but with our brand instead of theirs". It doesn't work that way. Companies and brands are not interchangeable and a package that attempts to serve all companies with the exact same thing is just a nonsense. In fact it is obviously ridiculous.

In all honesty, it seems like the vast majority of SEO practitioners and web marketers out there have developed one simple package that once worked and then just re-use it over and over until they have milked it dry.

When you get to the level Ammon is at you can be rather selective with which clients you are willing to take. Via SEW Benjamin Pfeiffer recently wrote an article titled What To Do If You're The SEO Client Nobody Wants?

It seems as though increasing opportunities for experienced SEOs, evolving search algorithms, and increased competition over time are making it much harder for unbranded businesses to find SEOs to service competitive marketplaces unless they have a holistic marketing strategy.

Ben also wrote an article titled Why The Big SEO Company Is Killing The True SEO.

This year alone, 60% of all new clients I have taken on have been what I like to call the "recycled SEO". A recycled SEO client is a client who has previously worked with another SEO company, who was either got scammed, not delivered upon, or cheated in some way.

I still think lowly of most large firms, but as Ben noted, if 60% of your leads come from one source are they doing your marketing for you? I got ripped off by a sleazy SEO outfit, and perhaps underpaying and getting junk or overpaying and getting junk is just part of the SEO learning cycle. I certainly am not scared when I read that WPP (or other large ad agencies) create SEO divisions, as I have never believed that SEO services scale, and ultimately large providers end up sending leads to smaller and better companies.

Should I Have Yahoo! or Google Set Up My PPC Account?

SEO Question: I am new to pay per click marketing. Should I have Google and Yahoo! set up my pay per click account?

SEO Answer: Indeed Google and Yahoo! both are willing to set up your PPC accounts for you, but I would not recommend Google AdWords Jumpstart or Yahoo! Search Marketing Fast Start.

For small non-competitive niche markets it may not hurt you for the engines to set up your campaigns, but if your market is not well established odds are pretty good that the search engines will not do a good job of deep keyword research (since they will have few competing accounts to build your keyword list from).

In competitive markets many people end up losing money. It benefits the engines if most advertisers bid up some of the most common terms (and thus fully value or overvalue the terms that are frequently searched for). The people who make money off pay per click often avoid or underbid the most common terms, and spend more time thinking laterally and bidding on terms that competitors have not yet found. So the goals of the engines may not be well aligned with your own goals (ie: efficient profitable accounts do not mean the same thing when you look at the perspectives of buyers vs sellers).

For competitive terms that you want to compete on you may want to frequently test and retest your landing page and ad copy to help make their accounts more competitive (so in that regard you need to learn about PPC anyhow).

Google's keyword research tool is constantly improving. There are other free keyword tools on the market as well, like Yahoo!'s or mine.

I was able to write most of what I know about PPC in about 30 pages in this free PDF. I do recommend starting with the largest players (Google AdWords, Yahoo! Search Marketing, and MSN AdCenter), but in a game of margins you really need to do more than accept a default account set up provided by the person selling you traffic.

Also there are a number of questions you can't expect the traffic sellers to honestly answer, like:

  • does PPC even make sense given your current business model

  • what percent of your budget should be spent with a competitor
  • should content syndication be turned on
  • how should you bid on content ads
  • should you bid on the most common terms? what is the best position to rank?

Even if they know exactly what different keywords and ad positions will cost they still do not know your business well enough to know what is best for you. Good accounts should use ad targeting to limit their spend...instead of tying arbitrary budgets to bad bids and bad targeting, but it takes a while of learning and tweaking to set up an appropriate account...more work than most engines would like to do. And could you blame them for not wanting to tweak your account to REMOVE some of their income opportunities?

Keeping in tune with your account and your search data also helps you keep in tune with your customers.

Can I Get Penalized for Who Links at My Site?

SEO Question: I was recently threatened by a competitor about them pointing bad links at my site. Can I be penalized based on who links to my site?

SEO Answer: For most people it is unlikely that a competitor is going to go to such lengths to try to sabotage your business, and it is probably not worth being too paranoid over. The whole reason SEO works well is that few people actively practice it.

Having said all of that, the answer to your question is yes. I have seen it done a couple times and there are many different mechanisms people can use to hurt your rankings. Google is constantly testing new algorithms. Sometimes sites will not rank for their own names due to too much similar anchor text. Then at other times sometimes Google creates new algorithmic holes while trying to patch old ones.

As far as building shady links goes, some search algorithms may ignore them and some may give them a bit of a negative weighting on your overall relevancy. Generally though the more positive signs of quality your site has the more low quality signs you can get away with. In that regard probably the best way to protect your site from competitive sabotage is to ensure you don't have domain canonicalization issues (ie: engines realize www.site.com and site.com are the same) and work hard to build legitimate signs of trust. Dan Thies offers some good link building advice in this video, but there are a limited number of quality votes any site can get. The key to beating competitors in the link game is to create more legitimate reasons for people to want to link to your site.

Different engines have different mechanisms for analyzing your link profile. For example, Yahoo! may place too much emphasis on sitewide links while the same links may not help you as much in Google. If you push the low quality links hard enough it may boost your site to #1 in MSN and/or Yahoo!, but you may end up with a link profile that prevents you from ranking well in Google (audio here). Also keep in mind that if competitors try to use links to hurt your site in Google they may also be boosting your Yahoo! or MSN rankings.

In summary I think the two best ways to avoid competitive threats are to stay away from hyper competitive industries OR work hard to create enough legitimate signs of quality that your site is hard to harm.

Can You Build Links too Quickly?

SEO Question: I believe link popularity is the #1 criteria to rank in most search algorithms. Is it possible to gain links too quickly?

SEO Answer: Yes you can gain links too quickly, however I think gaining links too quick is rare. Here is an example of Google temporarily banning one of their own sites for building too many links too quickly. You have to appreciate the strength of Google's brand, and that is part of the reason their then new AdSense blog could have gained so many legitimate links so quickly - it is rare...an anomaly.

When people get in trouble for building links too quickly typically they are using automated link building methods, link exchange networks, or lack focus on link quality - all of which give a site an unnatural link profile with an emphasis on low quality linkage data (see TrustRank and the Company You Keep as an example).

If you are getting natural citations in a viral marketing campaign I would not want it to stop for anything. Even if a site did temporarily get banned by a bad search algorithms as long as the fault is not your own the site will come back strongly. Plus natural viral link campaigns have the following bonuses:

  • are hard for competitors to duplicate

  • competitors even requesting links the wrong way from certain opinionated high authority authors can end up hurting their brand equity.
  • drive usage data - ie: they usually spread through the active portions of the web
  • give you a safety net...if your site is ever removed from the search results viral links will still provide direct traffic (and revenue) as well as help fill up search results for your brand with positive comments that further help improve your trustworthiness and conversion rate

If you are building links by submitting to directories and submitting articles to syndication sites I don't think it hurts to build 20 to 50 links at a time so long as you keep actively building links over time or already have an old estabilshed site.

Of course when you build links it makes sense to mix up your anchor text and descriptions so that you are relevant for a basket of keywords and do not make your link profile too unnatural looking.

Reporters and Parrots

Google's Peter Norvig recently wrote an article called Reporters and Parrots, which, oddly enough compares reporters to parrots. I think it was partially based off of his recent frustrations expressed in his piece on global warming...which Seth thinks should be renamed to something more like "Atmosphere cancer" or "Pollution death".

Peter's parrot comparison is a bit hard on reporters, but if you know common reporting flaws you may be able to use them as a marketing angle. For example, if you can see a big deal bubbling up early make sure you plaster your lesser known angle or different angle early and often so you can later hear your voice echoed throughout the mainstream media.

After you feed them a few crackers you may be able to feed them other things as well, but you won't have a chance to feed them if you pick the same angle that is already well spoken for with better known experts. Of course reporters can misquote and you really want to be careful with how far you are willing to go to be quoted. Being seen saying the wrong thing to thousands of people might not be the best marketing vehicle unless you are creative and / or have thick skin.

Once you have an in from one story and reporters start trusting you then it becomes easier to get cited over and over again.

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