Search Engine Marketing & Brand Lift

Enquiro performed research sponsored by Google which aimed to determine if search marketing could cause a brand lift.

The research stated that buying the top ad position provides better brand recall, better brand association, and improved purchase intent for both branded and unbranded queries. This is true even if you already own the top organic ranking site. They also recommend writing ads for people who are new to your brand and have yet to establish an affinity for it.

You can download the research paper here.

Link Quality Factors Inside and Out

Wiep published a group survey of SEOs on factors affecting the value of a link.

Pricing to Sell vs Selling Yourself Short

A friend of mine suggested I read Dan Kennedy's The Ultimate Success Secret, a great motivational marketing book. One passage from it stuck with me:

When I first started in the "success education business," one of the few people in the country who was consistently effective at selling self-improvement audiocassette programs direct, face-to-face to executives and salespeople, gave me what turned out to be very, very good advice - he said: "Don't waste your time trying to sell these materials to the people who need it the most. They won't buy it. You should focus on selling to successful people who want to get even better."

Over the years, I've demonstrated the validity of this to myself a number of different ways. And I've developed an explanation for it. There is what I now call "the self-esteem Catch-22 loop" at work here: in order for a person to invest directly in himself, which is what buying self-improvement materials is, he has to place value on himself, i.e. have high self-esteem, but if he has such high self-esteem, he is probably already doing well and does not have a critical need for this type of information; he will get marginal improvement out of it; but the person who needs it most does not place much value on himself, i.e. has relatively low self-esteem, which prohibits him from buying, believing in or using self-improvement materials.

To some SEO forum members who spend 10 hours a day on free forums polluted with spam offers, EVERYTHING is overpriced (outside of a listing in THEIR directory). But is their opinion relevant?

Anyone selling "how to" advice, consulting services, or productivity tools is selling self help information. Price yourself too low and enter a market for lemons, enjoying fraud daily, selling to people who fear investing in themselves, while scaring away worthwhile prospects with a negative attitude and/or prices that eat away at your credibility.

Meanwhile, people who know less and sell a lower quality product may price themselves higher on the value chain and attract the right kinds of customers. Is it fair? Nothing is, and so you must increase your prices as your knowledge improves and your market grows. Anytime you can have half as many customers and still make the same income you are heading in the right direction.

If you are going to sell cheap then just give that idea / product / information away free and then look for a way to bolt on a higher value product or service. Price yourself at a fair value to get the right customers, build the profit margins to reinvest into building a higher value product or service, and help the people who are already successful become more successful.

Google, Subdomains, and Branding

In the past any large company could use subdomains as an effective reputation management strategy. As eBay and others have aggressively used subdomains to dominate branded AND unbranded search results, and Google has improved their sitelinks technology, any relevancy gain by treating subdomains as a separate site has gone away. Google is going to start treating subdomains like subfolders, and limit the number of results from any site to two.

There is still an upside to using subdomains because they allow you to feature standout content, but that upside relates to how marketable the content on that subdomain is, whereas in the past using lots of subdomains allowed eBay to get 20 of the top 30 listings for some queries, even if the subdomain was recycled garbage.

This move adds value to regionalizing sites and creating niche brands (like MobileCrunch), since currently I believe ebay.ca and ebay.com will be seen as two separate sites. If sites are too aggressive with regionalization or creating niche brands and start double dipping that way then Google might eventually look to devalue that move as well, although that will be more of a challenge because it would create a lot of collateral damage.

Official announcement by Matt Cutts at Pubcon, reported first by Barry.

An Unjust Fear of Link Buying

So Worried that You Forgot to Compete

While on the link buying panel at WebmasterWorld's Pubcon a few people were pushing that you might need to consider how Google will view your current link buys 5 years down the road, and that they may hurt you then for what you do now. Upon hearing that I said something like "less than 5 years ago I bought spammy links and if I did not I probably wouldn't be speaking here right now". That got a cheer from the crowd. Who wants to be worried about what Google thinks or does 5 years from now? That is no way to innovate or take marketshare from current market leaders.

Reviewing Result Quality

When engineers view your site they don't just look at "if you have a few spammy links" but they try to consider the quality of user experience and the ratio of clean links to dirty links. If your site is good and ranks for years then you are going to get many natural links that dwarf any spammy links that were part of your site launch.

Building a Real Business

If your business model is entirely reliant on Google 5 years from now, your user experience is sub-par, and you haven't built up any brand equity after ranking for 5 years then there was not much effort put into building a legitimate business, and it deserves to fail. But the sites that rank get self reinforcing exposure. If SEO is part of your brand building and site building strategy you simply can not sit around waiting for the rankings to come in.

Inferior Sites Ranking #1

It is easy to lack objectivity when talking of the quality of your site, but in some fields I compete in, many of the top ranked competing sites are ran by people buying a slew of spammy links and pointing them at their (quite obviously) English second language sites. Because they rank, those sites get some number of self reinforcing links. If I did nothing but create great content they would still outrank my site. You have to buy marketshare in one way or another (public relations, AdWords, link buying) if you are trying to gain marketshare and your market is competitive.

Who Buys Links & Uses Push Marketing to Buy Marketshare?

That does not mean that I am an advocate of bad user experience or poor quality content, but if you care about SEO and have a new site in an old market, user experience and content quality are not enough unless you do some push marketing at launch.

  • AOL sent out millions of spammy CDs to market their service.
  • Google pushes their logo onto ads they distribute all over the web, has the largest push ad network on the web, has some of the dirtiest domain traffic partners (many cybersquatters), recommend infidelity, and bundle Google Checkout usage with lower ad prices and free links.
  • Yahoo! has an in house SEO team and a few years ago Yahoo! was one of the leading link buyers.
  • IAC buys a ton of links and aggressively cross links their sites.
  • Microsoft has got in trouble for launching new products by bundling them with their old products and steals traffic by sending seobook.om traffic to their live search product.
  • Monster.com owns a ton of thin lead generation sites.
  • eBay pays affiliates to spam Google.
  • One of Google's large ad distribution partners tried setting up a deal with me to rank their ads in Google's search results using aggressive black hat spammy techniques, in which I declined to participate in.

We Don't Write the Algorithms (or Hand Edit Search Results)

As an SEO you simply give the engines what they want. Looking at what they rank and how they market their sites gives you better insights for how to rank than blindly trusting the tips they give you to prevent you from ranking and suggesting you buy their ads. All of the web portals you know and love use push marketing to build their businesses. Why shouldn't you?

Is Result Diversity Enough? Search Offers a Reflection of What?

Pay Per Post Already Dominates Many Business Models

Search engines toe the company line fighting against spam, but are paid posts any worse than sponsored research? The day before Matt posted about some lowbrow PPP ads used to equate paid post with bogus information on brain tumors, I posted about how some scientific research is polluted by commercial interests, and an SEO Book contributor by the nickname of RFK left this great comment:

I was just going to comment on this issue on Matt's blog, since he went on a rant about paid posts being bad for personal brain surgery research. Really.

The irony is that most/all of the articles that he would prefer to see on the Google SERPS are researched, assembled and ghost written by pharma companies. Having worked with a number of clients in the medical field it's become more and more apparent that the "studies" published by well-known academics are most often based on research by the drug companies, scripted by a hired copywriter and given to the academic to sign off and publish under their byline.

This begs the question: what's more harmful, the illiterate drivel of a $10 Pay Per Poster or a biased supposed medical study published by a respected researcher? Obviously Google can't control what papers are published, but they shouldn't be pretending that restricting competing paid advertising practises is about returning better content.

The Copy & Paste Culture

As a joke, years ago I created a rather offensive seedy website (with low quality information on porn, drugs, and gambling), and a professor diametrically opposed to my worldviews sourced that site as a credible source. If he was that intellectually lazy with his own professor profile page, how much intellectual laziness goes into the average web page?

As media empires crumble the recycling effect of online information is only going to get worse. While I may not agree with all of the research, the Report on dangers and opportunities posed by large search engines, particularly Google highlighted how journalists start research using Google, and even have a way to warp Google for other writers:

More and more, initiatives to maintain journalistic quality standards complain that also journalistic stories are increasingly the result of a mere "googlisation of reality". One drastic example is described by the German journalist Jochen Wegner [Wegner 2005]: A colleague of him did a longer report on a small village in the north of Germany. He reported about a good restaurant with traditional cooking, a region-typical choir doing a rehearsal in the village church and about a friendly farmer selling fresh agricultural products. If you type the name of the small village into Google, the first three hits are the web sites of the restaurant, the farmer and the choir. And if you compare the complete story of the journalist with the texts on the web sites found by Google, you will see: As a journalist of the 21st century, you don't have to be at a place to write a "personal" story about it. Google can do this for you.

When you think of that publishing trend, think of how well Wikipedia ranks, and how Wikipedia often reflects the public relations campaign of the largest market participant it gets a bit concerning. It gets even uglier if you think about the erosion of publishing based business models, and their increasing reliance on public relations firms to give them stories as they drastically cut staffing levels.

The Race Toward The Edges of Reality

The types of publishing that will dominate the web are

  • those selling content as service: the value add of service will allow them to develop relationships with readers which help them market their content while still being able to provide honest value and compete in competitive marketplaces
  • those giving away content to push commercial services: if you can gain enough attention, respect, and credibility you can charge well for your work. You can even sell what others give away, see the above category.
  • those creating content from passion: they don't need to be profitable if they are doing it for fun or because they are passionate
  • those with extreme bias: a biased article is remarkable and more citation-worthy than a vanilla article
  • public relations spin: essentially Pay Per Post, also without disclosure
  • those creating thin content: consumer generated content, repackaged ideas as link list linkbaits, and/or copy and paste of one of the above groups
  • profitable advertisements: with automated integration or editorial selection causing these to have exposure in the above content types even if they are not well ranked in the organic parts of the web. The ease of tracking these ad results will effectively warp many of the above categories of information.

Biased content is easier to reference, syndicate, and subscribe to than more balanced content because we are more aligned to communications messages that match our worldview. And much of the passion driven content is tied to a strong bias (like hate sites). Which means that search engines can try to display a diverse set of search results, but as time passes they will reflect more biased groups of opinions and far fewer balanced articles.

Your Feedback Needed

Maybe it has always been this way though? Do any reporters read this blog? I would love your comments on concepts similar to result diversity in offline publishing, especially contrasting it before and after the web.

I wonder if my roll as an SEO makes me interested in such issues? Do other SEOs (perhaps you) find macroeconomic and publishing trends interesting? What other topics do you find yourself losing hours to every week?

Be Afraid, Be Very Afraid

Brian Clark just hit a home run with his post about how we let fear harm our productivity.

I want to create more things like The Blogger's Guide to SEO, with the goal of pushing myself up the value chain by creating better brand touch points. I am hoping to launch a big site in the next month and want to add some cool new features to SEO Book.

Many of my projects have went far slower than they should have, largely because I have been far too busy, but also because I have let fear, laziness, and routine guide me toward accepting the needed excuses to wait until tomorrow. Once you get beyond self sustaining it is easy to sit comfortable and make up fake work just to keep yourself busy.

One of my favorite parts about being somewhat well known online is that I get to talk to others that are well known and far more successful than I am, and hear what they think in a way that is unfiltered by the need for professionalism or public relations. Tips, strategies, ideas, motivations, and human flaws unmasked - stuff you just wouldn't read on a blog - because if you did they would lose money for sharing. Unfiltered conversations where people are human and real to a level that inspires me to do better things and curb the fears that hold me back. In the end it makes you more confident because you know you can help others out, they can help you out, and everyone has some amount of fear guiding them toward action or inaction.

At the end of the day, Google and other market participants are not our biggest competitors, we are. Having said that, I might take a break from blogging for a week or two and slow down blogging for the rest of the year so I can start digging in on doing some of those big projects that have been lingering about.

[Update: A friend of mine recommended I read Dan Kennedy's The Ultimate Success Secret, which states that control = responsibility and responsibility = control. If this post resonates with you this book is well worth a read.]

Share Your Best Ideas Today, Not Tomorrow

Intro quote from The ecstasy of influence: A plagiarism

All mankind is of one author, and is one volume; when one man dies, one chapter is not torn out of the book, but translated into a better language; and every chapter must be so translated. . . .
—John Donne

Around the time when Brian Clark launched the initial Teaching Sells report I made a post covering many similar ideas from my perspective. About a month ago I wrote a guest post for ProBlogger about overcoming fears in writing a blog, but Darren's vacation got moved and the post just got published today. A couple days ago Brian wrote a post about overcoming writing fears.

If a person was to only read Brian's blog then read my post it might appear that I copied his story. Or that maybe a couple stories were published because of the other. We both read each other's blogs regularly, and in some cases ideas feed off each other, but in the above example I think the delay on the posting to ProBlogger and the timing shows that beyond the ability to recycle ideas sometimes people are just thinking about the same things at the same time. And it makes sense that people in similar markets would do that.

Some of the best writers focus on their own problems, struggles, and issues associated with their learning, background, or history. Many of the best ideas stem from personal experience, customer questions, and/or other market feedback. Thus some great ideas are obvious to any marketer who is creative and has a few months of experience.

The day that my wife Giovanna wrote her first post here asking when will Wikipedia rank for everything Rand posted about the dark side of Wikipedia. A total coincidence, but if Gio would have put a bit of a negative slant on her article it might have seemed like one was derived from (or inspired by) the other.

There are only so many topics that are interesting enough to write about. Well maybe the sea of stories is endless, but within the confines of any market some ideas are recycled once a year while others enjoy a fresh view every few months. When I wrote linkbait is the new reciprocal links page I was quickly reminded that someone else used that exact same title in the past. The sad thing is that I know I have accidentally done the same thing before without knowing it until after the fact.

In every market worth being in there are so many people competing for attention that you are bound to accidentally recycle stuff. And if you have any reach people will recycle your stuff or create additional ideas inspired by your stuff. The sooner you share your best ideas the more likely you are to be attributed as source and the less likely you are to be viewed as a copycat.

The Blogger's Guide to SEO was an idea kicking in my head for six months before we finally did it. And the motivation to do it stemmed from a panel at the Blog World Expo with Andy Beal, Vanessa Fox, and Stephan Spencer. After I published it, Andy linked to it and said it was something he was thinking about doing. If he had done it first he would have got thousands of links and I would have been busy eating crow, or meowing - as a copy cat does. :)

Many people are thinking similarly to you right now. The longer you wait to release your idea to the wild the more likely it is that someone else already did something similar.

Stealing Passion to Create a Unique Sales Proposition

So far this year I have probably come up with at least 4 multi-million dollar ideas. But I am uncertain if the market timing is right and I have the business acumen and finances to make them soar, but I will try. And, to be honest, some of the ideas were not even mine. They were simply extensions of other's ideas and/or flaws to current market leading models...just like what Google was founded upon (though my ideas are far less ambitious than their idea is).

If you are entering a saturated marketplace and do not have a strong USP read rants or research from long time industry purists that are angry with the current marketplace. You don't have to buy everything they say, just take one of their best ideas, give it a touch of framing, make it relevant to your business, and base your marketing and public relations campaign on it.

If they are viewed as a nutcase and written off by the market then competitors will not realize the brilliance of your brand and the strength of the purist angle until you start cutting into the market in a big way. By then it will be too late for them to react, and if they do copy you, then you can use that to further affirm your market leading position. Google said "don't be evil" and everyone thought they were cute and cuddly until they were too reliant on Google to say otherwise. See the goog. Be the goog. :)

[Video] How Aggressive Ad Placement Kills Websites

When I did a recent Q&A thread one of the recurring themes with sites that were struggling was AdSense ads positioned above their content. Many websites are never given the chance to grow because they monetize too aggressively and look to spammy to enjoy the benefits of organic growth and community building.

Mentioned in this video:

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