Filtering Bad Leads & Filtering Information

Lets say you sell SEO services and want to aim for the high end of the market.

keyword modifiers and/or ad copy:

  • high end

  • complex
  • corporate
  • fortune 500
  • custom
  • bespoke (I love that word)
  • search brand management

negative ad trigger keywords:

  • - cheap

  • - outsource (maybe some testing might be needed on this one...depends on their meaning when they type outsource
  • - India
  • - free
  • - discount
  • - budget
  • - wholesale
  • - economic
  • - low cost
  • - cost
  • - price

Content:
Create content designed around being relevant to search queries likely to be performed by desired clients. Best XYZ. Top rated XYZ. Award winning reliable XYZ.

Offer a free or low priced information product to point beginners at. Perhaps get their information in exchange for giving it away, but sometimes it is even better just to give away good value without expecting anything in return.

Make sure you qualify as a GAP and Yahoo! Ambassador and throw those logos on your site.

Cheap Blowhards:
As soon as you realize a lead is a blowhard make it a goal to be off the phone in less than a minute. If via email tell them that you would have no problem answering their questions if they would pay for the consultation time upfront.

Proxy for Search Ad Spend:
Some industries are web only, and thus may not spend much money on traditional offline marketing, but if a lead is in a field that tells normally spends big offline, and they tell you they have no offline budget than they may also have limited or next to no online budget.

Anyone who has excuses about how poor they are or how the search engines are destroying their business typically falls into one of the following groups:

  • a person down on their luck who can't focus beyond the past

  • a person unwilling to change, stuck with a legacy business model
  • a person too lazy to try to build any real value
  • a person trying to waste your time making you earn far less than you are worth

Proxy for Their Opinion of Value:
If some told you they just hired someone from India and were rather happy but...

You may as well avoid that lead. Their perceived value bar is likely too low and/or their expectations are probably too high.

If they got burned in the past they may be afraid to invest enough to be able to afford useful services.

Some leads that generally can not afford to competing in marketplaces where the SEO is the only thing that makes it a possibility whine to the SEO about their business being destroyed if things ever slow. Keep in mind that in many of these instances the SEO did create that business opportunity and build those businesses for diminishing scraps as the marketplace and algorithms advance.

List your prices (I am surprised by how few SEOs do this):

Justifying Your Price:
If the client is exceptionally concerned about how much you make per hour one of the following conditions is probably happening:

  • you are selling to the wrong person

  • you are selling the wrong stuff
  • you have not adequately prequalified them

The amount of time it takes you to do something is irrelevant to how much value you create. For example, on a one hour consult yesterday in a single minute I saved my client over double what the hour long phone call cost.

Peter D pointed at a story about a $10,000 hour recently. Earlier this year I think I had a million dollar minute, but that idea still won't launch for a few months. I sure hope that goes well ;)

If You Suck at Pricing (I Generally do):
If you tend to under-price your services try to bring on a partner who is more business savvy, or created automated income streams that help sell themselves without requiring you to negotiate prices.

I recently took on a trusted friend as a partner for some large scale client work. The details of that million dollar minute were told to a friend because he is much better at executing on ideas of that scale than I am. As a minority stake holder I will likely make more off the idea than I would have if I developed it myself.

Recommend other companies:
That makes you look both reliable AND exceptionally selective. Rand does it.

Customer forms...just ask questions. Good ones. And lots of them!
Have a long customer form on your site that really allows you to learn the client's business. If they take an hour and a half to fill out an inquiry form then the odds are pretty good they are not a cheap ass or tire kicker.

Plus asking questions helps build trust and makes them realize how many things you consider when you provide your services.

I created one for a friend's PPC services, but I have yet to see many of these in the SEO industry. If you wanted to know how to a great customer inquiry form check out the questionnaire on Clear Left. Their customer inquiry form would be a fantastic model for any company selling web development or marketing services.

Say You are Not Available:
Some people have emailed me dozens of time because being unavailable made them more attracted to wanting to hire me. Some of the leads were so appealing that I couldn't say no.

Email Overload:
I am getting exceptionally behind on emails, so my advice probably lacks credibility here, but if it is not personalized delete it.

If it is personalized, but the same person keeps asking you questions that could easily be answered by a search engine politely remind them that search engines exist by answering their questions with a link to a relevant search query.

Use an email program that lets you mark and store messages by priority level.

If you get asked the same question many times create content on the topic so you can answer the question once and have the answer there for many people.

Chat:
Always time to chat with your best friends, but if you sell a cheap product to someone and they want your email to chat for an hour a day for free cut that stuff off right away. It doesn't scale.

If people want to chat to sell you stuff without having met you beforehand tell them you are not interested and never will be. And you have to go now.

RSS:
Sometimes it helps to subscribe to keywords and cut out a few channels. Or, use Google toolbar buttons and just subscribe to your 15 - 20 favorite blogs.

Read through your favorite channels maybe a few times a day. Read through the other ones much more rarely.

Overall Selling Theory:
I won't pretend that I know everything about selling high end client services, but I think some of these tips would be useful to anyone new to the market who wanted to set up shop selling SEO services.

Monthly Keyword Research Marketing Data

SEO Question:

Are you aware of a tool or a service that can provide reliable search volume history for certain keywords? Like how many searches there were for "keyword phrase" in each month of 2005.

SEO Answer:

Keyword Intelligence and Keyword Discovery (in depth review of many keyword research tools) both offer seasonal data to some extent, but both are limited in their database depth. Search traffic falls off sharply when you leave Google and Yahoo!. Unless you are Google or Yahoo! it is just plain tough to gather exceptionally useful and meaningful data (unless you are in a non English market with other major players).

With Google and Yahoo! their own commercial motivations are to show increased volume on core terms to create artificially competitive markets. Google and Yahoo! don't make tons of money when advertisers buy a bucket full of long tail 10 cent clicks instead of bidding up the core heavily searched industry terms. They don't mind if you find some long tail terms, but they want everyone bidding up the core terms.

Due to the engines recommending the most obvious terms and some advertisers feeling they NEED to advertise on those terms some keywords get so competitive that the margins are negative. This slim or negative margin environment spurs on rank checkers, click fraud, and other market manipulating activities which drive up the core search volume numbers provided by the major engines on the most common terms.

Yahoo!'s keyword research tool (my cooler version tool is available here) will show you the raw number of searches for the prior month. For example, last month they stated that SEO had 51,787 searches on Yahoo!.

Since that is a short term in a hyper saturated market you shouldn't be surprised if 90% of that search volume is junky automated traffic or ego searching. I usually rank in the top 10 in Google and Yahoo! for SEO and it typically sends me about 5 visitors a day. While Yahoo! only shows "SEO Book" as getting about 5% of the search volume as the term SEO I get way more traffic for SEO Book.

Yahoo! has recently started mailing out keyword promos reminding people to bid up the most competitive holiday related terms. Those are probably good words to steer clear of paying for. Many ignorant bidders jumping into the market at the same time creates an ugly overpriced playing field, although if you can sell them their PPC traffic the overpriced bidding may be a beautiful thing. Keyword terms with a large standard deviation may create good arbitrage opportunities.

Google recently started offering 12 months seasonal search data with their keyword tool. Unlike Overture, they only show graphical estimates and trends instead of exact search volume numbers. But I think it is only important to get a glance at trends since exact numbers usually do not matter much (due to automated traffic etc). They also provide quick snapshots of ad market competition and estimated bids. Both of which may be useful in deciding which markets are valuable to enter prior to investing into content creation.

In many markets the breadth of the keyword space matters much more than just the volume of the top few keywords. Some markets which are driven around a well known brand with few well known product names may have 90% of the search volume come in under the brand name or a couple slight variations of it. Most markets have much more traffic at the other end of the keyword spectrum though. Keyword phrase modifiers and alternate phrases may be huge. For example, yesterday over 75% of the search queries referring visitors to this site were unique.

You can also learn about many of the odd search patterns, consistent seasonal trends, and how search relates to society by reading the Hitwise blog. While they do not have anywhere near the amount of data Google or Yahoo! do, the Hitwise blog is always an interesting read, and does a great job of marketing their services.

Mind-share leads to more mind-share. And mind-share leads to expression. If the search volume trends are going up then likely the number of people talking about the topic will go up as well. If you are looking for what is hot right now there are numerous buzz trackers.

When thinking about keyword data remember:

  • the biases of the providers (wanting to sell expensive clicks or having small a keyword database size)

  • the numbers provided by any tools are just estimates
  • consider how spread out the search terms likely are in your industry.

If you are new to an industry, have limited capital, limited brand equity built up, and your market is hyper-saturated it may be far more profitable to go for niche long tail search phrases, since those will be easier to compete for and they typically have more implied value / targeting / demand.

Easy Linkbait...

You can get burned if you do it too often, but if you call others out you can get easy links.

This is pure horseshit. One surefire indicator that something is rotten in this particular pulpit is that Mark's "oops, sorry" Bob's column contains no links. In fact, his columns never link to any external sources of information. Isn't it remarkable that someone who writes a weekly column for the Internet never links to anyone else?

Notice the post also has an update with another link in it. You sometimes can even leverage another person's story about someone else being full of it for a strong link of your own. Of course sometimes you can get even more by being a contrarian to the contrarian.

Also worth noting that outbound links are perhaps the single cheapest form of marketing available to someone new to the WWW who is trying to break into their field. All the blog tracking and link tracking tools make the self agrandizing must-track-myself even more pervasive. That makes it easier to break into a field by making sure the right eyes see it when you agree with industry leaders, and more importantly, when you do not.

People who say hello through a topical post or a link are far more likely to get a receptive reply than lamers asking for links to spammy ad cluttered sites at hello.

Boiler Room

I just watched Boiler Room, a flick about shady stock market dealings from a chop shop, with people selling shit they don't believe in themselves.

The movie serves as a solid reminder why I generally have such a distaste for bogus push hype telemarketing in the SEO / SEM community.

One of my fundamental theories of marketing (and I - the marketer - view employment opportunities and social relationships as a subset of marketing) is that the harder something is sold to you the less value it must have. Granted I always think you should sell yourself first, but on the web pull marketing is much more efficient than push marketing, especially since it is so easy to hyper-target your messages and find and create niches.

If you ever go to New York City and look around at all the different niche businesses or read various types of spam (email, blog, etc etc etc) it is easy to see the core human emotions people are trying to profit from and just how much you can hyper-target a market and still be profitable.

As the web evolves and more of our lives and knowledge are integrated into the web it will only become easier for pull marketing to work well.

Tax Time...

So, tommorrow I have an appointment to go over my taxes. I haven't started putting them all together yet, so I may not be blogging much today or tomorrow ;)

I make most of my profits from this site, but in many ways this site has thrust so much opportunity on me that it is mind boggling. In the past I wasted many great opportunities by lying to myself about what I am good at and where I should focus my efforts.

Recently I decided to expand my business and web presence significantly beyond this site, realizing that I can't do everything I want to if I do it all on my own, and that having a vested interest in many other ideas will help me learn. The main desire to expand comes from wanting a broader knowledge base and experience base. While I could do really well by just focusing on this site I think the stuff I will learn from getting a much more broad experience set will increase my understanding of the web, marketing, and business in general.

Here are some of the cookie jars I have put my hands in over the past few months (most cookie jars involve at least 1 friend partnering):

  • buying a few old websites (been doing this on my own, though got some cool ideas from chatting with Jim Boykin and Stuntdubl)

  • creating lots of content for them (hired one friend to make some content, hired another friend to fix broken links and write content, and partnered with a friend for some of the other content)
  • starting 2 content networks (this is going unfortunately slow, largely due to resource limits, especially when compared to the instant ROI provided by the older more established sites)
  • buying Threadwatch and then taking DaveN on as a partner
  • trying to learn affiliate marketing a bit more aggressively (while he doesn't talk too much about it in public, Andy Hagans is a bad ass at it for being somewhat new to that market)
  • partnering with a friend to try to make a social network (I think I have a good idea with this, and a good viral marketing idea)
  • partnering with a friend to try to make another network (this one is just a bit out there. I would be a minority stake holder in it. Am chatting with the majority guy to try to make it pretty innovative, but they are being a bit more traditional than my uber idealistic - and perhaps a bit flawed for being a bit too idealistic - original idea.)
  • hiring a programmer - I think it would be cool to have a full time programmer to make lots of random fun or good ideas. I am sure eventually as I get further into the affiliate stuff he will help come up with some cool content ideas.
  • ownership stake in 3 companies (one of which may already be in the hurt locker, but the second and third could not be looking any brighter)
  • that second company has more potential profit in its first month than I made in all of 2004, largely because I joined up with an absolutely kick ass partner
  • the third company could be much larger than the second
  • working on some rather large client projects

So hopefully I will post saturday...think I am going to turn IM and email off so I can start on taxes ;)

Always Sell Yourself & Always Sell Yourself First

Recently a reader asked me why I didn't have other ads on my blog. My response was:

As a business model most quality SEO services do not scale. Those who really want to provide consumer level services have more referrals than they know what to do with.

Most of the ads in the SEO industry are for scam crap that people do not need. Why diminish my own credibility by plastering them all over my site?

All content, is in some way an advertisement. For example, good comments help add value to content and help the original author learn.

Plus I already sell my ebook on this site. When Threadwatch had AdSense ads front and center (to the point of being somewhat spammy about them) this site was still making way more than that one.

The viability of a business model or publishing model not only is reliant on the quantity of ads but the quality and relevancy of ads.

Giving people other options for other products would likely only hurt my conversion rate and credibility.

Recently I have been getting too much email to keep up with, so I took the send me an email part off of my site. I need to catch up. It may go back up sometime down the road, but if I ask for people to contact me and don't quickly respond then I am just going to piss a lot of people off (thanks to Andrew for the link).

If you are feeling stressed out, sometimes making yourself less accessible will help you build your brand and improve your customer service because you will be able to focus more on each person who contacts you.

I am sure some sociologists have studied the value of strong and weak relationships, but the mind is limited in how many relationships you can keep. If you got more weak ones than you know what to do with and are finding that you have not put as much effort as you would like toward growing some of your stronger relationships maybe it makes sense to try to build a few stronger ones, or to try to hit a different market segment.

As a test, when I pulled down the contact me note I put up a new sticky thingie on the side selling 1 hour of consulting services for $500. In the last 3 days that sticky note has made far more money than I made in ebook sales, and I haven't even marketed it other than putting that note on the right side of the site.

Not surprisingly, a couple of the people who purchased the service were people I remembered emailing back and forth with in the past.

The value in ads is in the targeting. How much more targeted of a prospect can you get than a person who regularly reads and like your stuff? If someone else can get more value out of that ad space then perhaps it is a hint that the business model might be worth changing.

A few big goals most consultants should really want to achieve:

  • automated passive income streams

  • diverse revenue sources
  • creating and/or packaging information in chunks that either need rarely updated or can be sold on a subscription basis (I am screwing up with that idea at this point)
  • packaging similar content in different formats
  • make sure that if you create good stuff that many people see it (I screwed up so much in the past by answering tons of questions via email and just throwing away boatloads of content by not formatting any of them into articles or blog posts)
  • getting so much demand that they can't keep up with the market, to where they can afford to raise their rates and control their ease of accessibility or price point to keep up with market demand
  • using price as a filtering mechanism to filter out bad leads

Even though I sent out thousands of emails helping people the free help I gave over the past couple years was a form of selling myself (even if I didn't really know it when I started doing it).

Always sell yourself first. That is especially important if you are trying to break into a crowded marketplace. After you start doing well you need to keep selling yourself, but if you can't keep up with the market demand intentionally filtering some of your relationships (even if only temporary) is much better than doing a poor job of communicating with almost everyone who tries to contact you.

You also have to leave room to invest in yourself. If you stop learning then eventually you are going to be trading on outdated reputation, which may eventually hurt people. Its a hard balance to strike with SEO stuff because you don't know who will read what you write or when they will read it...and the market is growing increasingly competitive and what provides the quickest best ROI today may be a sure ban tomorrow.

Testing the Value of Smaller Pay Per Click Providers

Sometimes you do not even need to test a pay per click search engine to know there isn't much value there. In much the same way you can determine the quality of a directory by the sites listed there, you can also determine the (lack of) value of a PPC engine by looking at the sites listed there.

Check out these LookSmart ads:

And then look at this search result:

  • they throw tribal fusion pop up ads at site visitors.

  • they sell off target banner ads at the top of the search results.
  • they don't even have good ad placement on their own site, putting dumb banners and pop up ads front and center - making users hunt for the ads.
  • what is up with the dumb blue triangle on the left? It points at nothing.

If they sell trashy off topic ads front and center on their own site what does that do for advertiser or publisher trust in their ad network?

Dumb. Really.

They couldn't even keep Zeal, their free volunteer directory, running with their own ads OR Google's ads (due largely to ignorant ad placement / integration).

They may be able to leverage all of their content to make some sort of a content play, but they would probably gain more credibility if they stopped selling ads directly and / or got rid of pop ups and integrated the ads appropriately into their search results (ie: place off topic banners AFTER the relevant ads).

And they probably would do better in other engines if they cleaned up their URLs and page titles a bit. They probably cut off 50% to 75% of their traffic with their current URLs, page titles, spreading their content over many domains with poor internal link structure, and marking it hard to get back to the root site from some of the sub sites.

Combine that with making their own ad market less efficient due to poor ad placement of the relevant ads and scaring off visitors with pop ups and you can see how the margin based network business they are running is doing less than stellar.

It might be different if they didn't also own a search engine, but how can they be so not clued up?

MSN Search Spam Research

SEO by the Sea has a great post about spam analysis done at MSN. While MSN's credibility on finding web spam might be a bit questionable (since they rank it so well), but the research ran through a variety of factors associated with web spam. Most were related to temporal page variance and running things like inlinks and outlinks through power laws. If you hate to read research pages Bill also mentioned this 36 minute video.

Power laws are probably not something that many low level search spammers look at, but if you are going to do well at it, then it helps to see where you fit in the big picture and how it affects you. Although I have noticed some sites (particularly old, well-established ones) that have done pretty stupid things that should flag penalties that do not. The biggest thing that makes spamming easier than it should be is the number of badly coded sites with good content, but if you have the same number of links on every page, the same page size on every page, and the same link profiles as many spam sites you can expect that your site stands a good chance to get penalized.

Using Viral Content Ideas or Technology to Build Links in Spammy Industries

In some industries, like payday loans for example, it is hard to get legitimate citations.

If somehow a well discussed technology runs close to your core field it may be worth creating content around that linking opportunity and ask the right people for feedback on your end produt. Many of them will give your site authoritative links that are going to be hard to compete with.

Even run of the mill online flower shops may go from a me too site to a heavily linked industry authority if they added something like this to their sites. As storage costs go down and more people filter information in more and more ways there become more and more marketing opportunities. Largely because there become more overlapping intersections between industries. Many of those intersections get talked about and heavily linked at.

Comparative Advertising in Naming, Linking, and Tagging

Comparative Advertising Through Obscure Naming:

If I soft launch something sometimes I give it a name that is kinda keyword rich and spammy, to inspire a few descriptive links. After I lock in a few of those I may change the name to something that sounds more brand friendly.

When I launched my keyword research tool initially I wrote the page title as something weird like Yahoo & Google Keyword Suggestion Tool. At the same time I made the page heading something like Free Google and Overture Search Term Keyword Suggestion Tool

By giving it various long obscure names like that it did the following:

  • allowed me to get a few natural citations with great anchor text

  • ensured other people who linked at the tool mixed up their anchor text, since it was sorta like a tool without a name (I have lots of links with words like Google, Yahoo!, Overture, free, keyword, research, suggestion, analysis, tool)
  • that wide array of anchor text makes it easy for that page to be relevant for many search queries
  • by making it hard to reference by any sort of official name it probably made some word of mouth mentions include my traditional site brand name, which is what I eventually changed the tool name to, but only after it got a few mentions

Please note that the semi official naming idea works best if you:

  • have something that is exceptional viral (good enough to spread in spite of the bad name); or

  • have a large readership and/or great brand equity (have a general brand name that people can fall back on and use to reference)

How you name things greatly determines how people will link at it.

BTW, I recently created a search box you can put on your site if you want to use the SEO Book Keyword Research Tool from your site. Here is an example search box:

Keyword Suggestions for:


By Aaron Wall's SEO Book

and the code is here.

Comparative Advertising in Linking:

I do not think there have been any legal cases involving using someone else's brand as anchor text to market your own site, but I wonder if one day there will be.

Also if a competing product or service has negative reviews you could help do a bit of behind the scenes link building for their negative reviews. If they place too much focus on trying to wipe away the negative reviews on their core brand terms odds are pretty good that they may short sell some of their other marketing opportunities.

Comparative Advertising in Layout:

My site content hopefully is of quality and informative, but the layout is also designed to show my relevant mini ad for just about any visitor who finds my site.

Comparison Advertising on Pay Per Click Search Engines:

Perhaps illegal in some areas or disallowed on certain engines you have to consider the potential down sides and up sides of bidding against competing brands.

Comparative Advertising in Tagging:

If your site is new it may be hard to rank for someone else's brand, but if you can spin a story against an established brand sometimes ranking is easier than you might expect. It may look tacky to tag your own posts, so have a friend submit your post to Digg with a "Better than competing brand!!!" in the page title. When Performancing stats launched someone did that.

Now when anyone searches for Google Analytics on Google you find that Performancing marketing did a damn near perfect job.

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