BizRate.com & Google Break Up

Google Checkout Makes Shopping Sites Undesirable

As Google Checkout ramps up, many thin arbitrage / shopping aggregator sites are going to see a significant love loss from Google. In September Andrew Goodman wrote a piece on how paid search and organic search quality criteria may play off each other, after coming across a post on Inside AdWords where Google stated that some types of sites are likely to merit a low quality score:

The following types of websites are likely to merit low landing page quality scores and may be difficult to advertise affordably. In addition, it's important for advertisers of these types of websites to adhere to our landing page quality guidelines regarding unique content.
  • eBook sites that show frequent ads
  • 'Get rich quick' sites
  • Comparison shopping sites
  • Travel aggregators
  • Affiliates that don't comply with our affiliate guidelines

Market Saturation

It does not help any of the shopping aggregators that there are about a dozen competitors (BizRate, Shopping.com, Shopzilla, MSN Shopping, NextTag, Epinions, DealTime, Pricegrabber, Pricerunner, Yahoo! Shopping, etc.). From a marketing standpoint almost all of them offer near identical user experience, so few of them are remarkable or linkworthy. The whole field (including Yahoo!) compete based on renting large swaths of links.

Everyone MUST Rent Links to Compete

Given Google's recent war cries against buying and selling links, and that there are so many shopping comparison sites, it is easy for Google to whack a few of them with it going unnoticed by anyone outside the companies. But if you are in the comparison shopping field and do not rent links, how can you compete with Yahoo! when they do? You can't.

The Fall of BizRate.com

I am uncertain if the drop in Google was algorithmic or editorial, but BizRate's Alexa ranking is off sharply over the past couple weeks, and if you look at top keywords they ranked for on Google (via Compete.com, SEO Digger, or SpyFu), their site is no longer ranking for many of them. In fact, I didn't even see the US site ranking for "biz rate". For that term bizrate.co.uk ranks #1. When I visit the UK site from a Google search result for "biz rate" the site asks if I want to view the US site or the UK site.

Here is a snapshot of the plunged BizRate traffic

And here is a running historical graph:

Google's Algorithmic Whitelists Are Not Carved in Stone

BizRate, which sold to the E.W. Scripps company for $525 million, used to be on Google's editorial white list.

Perceived Authenticity is Key to Profitable Niche Publishing Business Models

Via TC, I discovered IBM released a report on how the they think the $550 billion global ad market might change in the coming years. The predictions look bleak for most ad agencies and traditional media gatekeepers, but good for niche publishers who have a solid stream of attention:

The "voice" delivering a message, along with its perceived authenticity, will become as powerful perhaps as the message or offer.

As media gets more saturated, we get better at filtering out garbage. Jakob Nielson's article about writing articles instead of blog posts does a great job of explaining why writing fewer and more in depth articles is effective for gaining and keeping attention in a competitive marketplace.

On a related note, Frank just noticed a TV show skipping the TV and starting out on the web. There is no easier way to increased perceived authenticity than having a direct and open relationship with the audience.

IBM also offered research on the attention economy in a paper titled Vying for attention: the future of competing in media and entertainment. Rich Shefren recently created a mindmap of what he calls the Attention Age Doctrine, which shows why people are willing to pay larger premiums for great advice and nothing for decent advice.
attention age

The Value of Consumer Generated Media & Editorializing Commercial Offers

Looking for Christmas oriented keyword research? You would be hard press to find a better list of hot toys this year than to look at Amazon.com's holiday toy list. Google also offers their Google Trends product, which will likely confirm the validity of Amazon's list as the holiday season draws near. Both of these lists work to reinforce the market leading position of the associated companies, and editorialize their content based on user feedback.

Amazon.com not only offers stuff like the holiday toy list, but they

  • offer video samples of products in use
  • allow you to find out what is new, what recently got hot, and their best sellers by category
  • list the highest rated consumer reviews near each product
  • allow users to comment on the reviews
  • tell you what other consumers who viewed the item you are looking at eventually bought

All of that editorialized information makes people more likely to talk about their site (free marketing), makes people more comfortable buying (higher conversion rates), and thus increases how much Amazon can afford to pay for traffic (through search or affiliate channels).

But you don't have to have that sort of scale to editorialize your content. Many niche sites would do well to integrate user feedback. How hard is it for your content management system to create a most popular list which links to your highest traffic pages or most frequently sold items? After setting it up, it requires almost no effort to maintain, but provides social validation for what is already popular.

If you sell something expensive and want to avoid being replaced by improved technology and consumer feedback aggregation you should look to sell an experience instead of an object. One of the easiest ways to do that is by editorializing the offer and following up with the customer throughout the purchase process.

Manufacturers are going to foot the bill for some new types of product information packaging, but by the time they do everyone will have the same information and it will no longer be an advantage. Those who are quickest to adopt the new information formats and new types of interactivity will have fatter profit margins.

How Efficient is the Web at Selling High Priced Items?

I wanted to get my wife something cool for her birthday, but the gift I wanted to buy proved nearly impossible to find from a trustworthy source. I was going to get her a high end autographed item, but who should I buy it from?

  1. The not for profit site that is down, requiring you to buy through the payment link inside of Google's cache
  2. The site with Google Checkout and Google AdSense on their home page
  3. The site with a sleazy Clickbank affiliate ad for how to steal stuff
  4. The site with no money back guarantee
  5. The site with a design that looks like I created it in January 2003 (my first month on the web)
  6. The eBay member with 0 reputation
  7. The eBay member that takes a month and a half to ship
  8. The eBay member selling authentic lithographs
  9. The eBay member selling the item used

While I listed the above faults as though each was a different site, many of the sites actually suffered from multiple trust eating offenses. I consider myself a savvy searcher and yet these were the best sites I could find for what I wanted to buy. Because of the price-point I was unwilling to trust any of them enough to buy.

At lower price points we are more likely to let little things slide, but almost every site undermines conversion rates. A year from now I will probably look back on this post and laugh at some of the things I was screwing up today.

Linkbait is the New Reciprocal Links Page

[Update: it appears a friend wrote a spot on article using the same title about 6 months ago. Here is some link love for him.]

I have been a big fan of linkbait, but for all its upsides it does have many potential risks that are rarely discussed by most marketers. Outside of those risks, most people coming to your site from linkbait have a fly-like memory. One visit, one pageview, and they are gone forever. If you are selling branded CPM ads good news for you, but otherwise there is no value.

The potential upside of a linkbait driven marketing campaign is growing smaller by the day. In the third video here, DaveN hinted that he believed that Google is looking at how natural a site's link growth profile looks like, and discounting many of the rapid growth spikes if they are not followed up by an increased baseline link growth rate. Which ultimately means linkbait only creates significant value if you can keep launching one right after another.

Given that Google hand edits some hyper-successful linkbaits, is it any surprise that they aim to minimize the upside potential of random one off linkbaits? A couple of my better friends who are a bit cynical went so far as stating that linkbait is only promoted by search engineers because it is so easy to detect and devalue. Linkbait is the new reciprocal links page.

Compare linkbait to developing a real brand. Developing a real brand is slower and more expensive, but search is intrinsically tied to branding. If your brand is the keyword, it is hard for search engineers to take it away from you. They are irrelevant if they do not show you at the top of the results. They can show at most a few ads before they list your site, or they degrade their user experience. And, as you build brand awareness, it causes a smooth natural link growth profile, which helps you rank better for the generic phrases. Brand building is nothing they could ever really penalize, as they have no reason to want to penalize companies for creating real brands.

You don't have to be a brand guru to learn how to build a brand. Simply discover a couple legitimate channels, track why people talk about them with Google alerts, and replicate the best ideas while ditching the bad ones.

View the Presentation From My Speech at Blogworld Expo

This is was a document about how optimizing a blog is largely a game of competing for attention, with tips on how to win attention and marketshare.

BTW, I am going to WebmasterWorld Las Vegas Pubcon next month. I think I am speaking on two or three different panels.

[Video] Planning & Preparing for Success Online

I am by no means a standard for success (I have many flaws that need fixed), but this 5 minute and 25 second video highlights some of the things I did right that helped me do well on the web.

I am off to the blogging conference tomorrow, so no videos for a few days, but please let me know what you think of this one. If you will be at the Blog World Expo I am speaking there Tuesday about SEO. Feel free to stop by and say hi. :)

  • Register Domains Early & Often: As soon as you have a good idea go register the related domain. The registration and re-registration fee is negligible compared to the potential rewards of executing on a good idea.
  • Built At Least a Few Links: Search engines and web users have a limited number of ways to gauge trust and credibility. Setting up at least a basic site and building a few links for it costs next to nothing compared to the potential rewards of owning a good idea. Throw out a shingle, get it a few links, sit on it for a year and come back to it.
  • Ride Successful Trends: You don't have to be first, but it doesn't hurt to be. Also look to duplicate some of the best ideas from the past, while looking for ways to modernize them.
  • Reinvest in Your Best Channels: If something is a success reinvest in improving the design, the layout, and the offering. If you are beyond self sustaining you are not far from making relatively large profits. A few months of learning, testing, and tracking can lead to a ten fold increase in income.
  • Don't Wait Until Tomorrow: Google is mapping out your psychological flaws. Tomorrow the web is going to be dirtier and more competitive. Skipping one hour of work today might mean 3 hours of work next year or 12 hours of work the following year.

New SEO Tool: Website Health Check Tool

The Website Health Check tool aims to provide a simple and intuitive interface to seeing if your site has any major SEO issues. The site queries Google to grab pages you have indexed in Google, and looks for issues amongst the first 1,000 results.

If your site is exceptionally large, you can use the date based filters to view a sample of recently indexed pages in Google to see if there are any duplication issues amongst those pages.

Questions Answered by the Website Health Check Tool

  • Is Google indexing your site? Are they quickly indexing your new pages?
  • Do you have duplicate content pages getting indexed in Google?
  • Do you have canonical URL issues?
  • Are any of your pages in Google missing page titles?
  • Does your server send correct error messages?

Feedback Needed

This tool is in beta. Please leave feedback below.

I sent the programmer this URL and he would love to get your feedback on what you think of it. We are looking to have version two out before the end of the month.

Features We Are Looking to Add

  • Allow you to search for not just a site, but a site and a keyword, like [seobook.com seo]
  • Add indexed page counts from all major global search engines (Google, Yahoo, Microsoft, Ask)
  • Allow webmasters to grab results from any of the above 4 engines, or mix and match
  • Make each data point we collect link to the source

What other features would you like to see?

Video About How to Use the Website Health Check Tool

Try the Website Health Check tool today.

How Natural is Your Site's Growth? Check Your Google Indexing Profile

Michael Jenson from Solo SEO recently emailed me about a cool new free SEO tool he created called Index Rank. After seeing my post about Google date based filters, Michael created the Index Rank tool, which allows you to see the growth of a site's profile in Google based on the number of pages indexed over different periods of time. The tool also allows you to compare multiple sites against each other.

Why is this data useful?

  • Since Google removed the supplemental results label, the next best thing we have to test site trust for lower end longtail pages is how quickly new pages are getting indexed.
  • If you see a rapid increase in indexing you know that is caused by an increase in domain trust due to better inlinks, an increase in content creation that leveraged unused authority the site was sitting on, solving a crawling issue, improving internal site architecture, or some technical issue that might be associated with creating duplicate content pages.
  • If everything you create is getting indexed you may consider creating content at a faster rate, perhaps using sub-brands off subdomains.
  • If you keep pumping out content but are not seeing your indexing stats go up, that is a cue to build links.

[Video] Intro. to PPC Marketing Using Google AdWords, Yahoo & Microsoft

This 9 minute and 37 second video offers basic tips for starting with pay per click marketing.

General Tips for Starting With PPC Advertising

  • Start advertising on the major search engines. Google, Yahoo, and MSN give you faster feedback and better traffic quality than smaller search engines typically do. The size and scope of the large ad networks means that the #5 market is going to have almost no clean syndication partners because 60% of Google is more than 90% of smaller networks. Yahoo and MSN often have cheaper clicks than Google due to fewer competitors and less sophisticated price gouging ad quality algorithms.
  • Use different match types. Understand the differences between broad, phrase, and exact match. If you use broad or phrase match, make sure to use search query performance reports to find more keywords you should be advertising on and keywords you should be blocking via negative keywords tools.
  • Should you use ad syndication? Off the start, opt out of contextual ad syndication and test your campaigns via Google search ads, such that you can get a clean signal of click value, ad position, and ad CTR. After you know what it takes to compete in search you may want to re-enable ad syndication. If you enable ad syndication, set it up with its own ad groups or bid differently for contextual ads than you do for search.
  • Track conversion. This will teach you what keywords actually lead to commercial events. Sometimes if you are priced out of common market related keywords you can still find some high value lower search volume keywords that other competitors have not yet found. If you are managing large and complex campaigns you may want to use a third party conversion tracking tool, but if you only sell one product and/or run smaller accounts then you can use the free conversion tracking tools built into the search ad networks.
  • Use PPC to guide SEO. It is cheaper to use keyword research tools and use PPC to find out what terms convert right when you start an SEO campaign than it is to spend months targeting the wrong keywords.
  • A/B split test. Use the built in Google AdWords a/b split test tool to test different ad copy, and use their Website Optimizer tool to test different landing pages.
  • Be relevant. Use tight ad groups and send traffic to a landing page catered toward that basket of keywords. These tips increase ad clickthrough rate, ad quality scores, and conversion rates while lowering cost per click. Set brand related keywords in their own ad group. Dynamic keyword insertion can help improve your perceived ad relevancy by matching the ads up against keywords from the search query. Google's offline AdWords editor can help you create tight ad groups.
  • Set advertising goals. Some advertisers are looking for direct ROI, while others are looking to build their brand while making meager profits. If your brand related keywords are highly profitable, you might want to use those profits to help subsidize the cost of keywords earlier in the sales cycle or keywords that help increase brand awareness. If you have no search advertising experience and no brand awareness you can't be afraid of losing money off the start.
  • Use PPC to build links. If you create linkworthy content and buy the related keywords you can get mainstream media exposure for next to nothing.
  • Learn from the search engines. Google AdWords offers free online training videos which teach you how to use their ad network. One note of caution is that when they talk about Google tools that optimize something, many of those tools optimize eating your ad budget and increasing Google's revenues at your expense.

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